Winter Gay
Foley
Summary
Dynamic professional with extensive experience at Pizza Hut, specializing in sales monitoring, and employee training. Achievements include enhanced operational efficiency, and exceptional customer service delivery. Expertise in cash handling and team leadership, consistently meeting targets, while ensuring safety compliance. Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Pizza Hut
Robertsdale
11.2024 - Current
- Managed day-to-day operations by scheduling shifts and assigning tasks effectively.
- Prepared detailed reports on sales activity, customer feedback, and operational metrics.
- Ensured a safe working environment through strict enforcement of safety regulations.
- Monitored sales activities to guarantee satisfactory service and quality goods delivery.
- Trained new employees on company policies and procedures to ensure compliance.
- Provided leadership support during peak hours, motivating staff to achieve targets.
- Supervised cash handling processes to maintain transaction accuracy and integrity.
- Answered customer inquiries and resolved issues in-person and via phone.
Customer Service Representative
Enterprise Car Rental
Pittsburgh
08.2021 - 09.2024
- Tracked orders from initiation to completion, ensuring timely delivery of goods and services.
- Provided exceptional customer service to promptly resolve complaints.
- Assisted customers with product selection, ordering, billing, returns, and exchanges.
- Implemented innovative methods to streamline customer service operations.
- Answered inquiries via phone, email, and chat, delivering accurate product information.
- Identified opportunities for upselling additional products based on customer needs.
- Resolved complex issues by coordinating with other departments to meet customer requirements.
- Maintained detailed records of interactions for future reference.
Correctional Officer
Columbia County Sheriff's Office
Columbia
04.2020 - 08.2021
- Prepared detailed reports outlining daily operational activities at correctional facility.
- Conducted thorough searches of inmates, cells, and grounds to uncover contraband.
- Monitored video surveillance to track prisoner activity throughout facility.
- Performed security checks on visitors and packages entering the facility.
- Enforced rules and regulations to maintain safety for inmates and staff.
- Observed inmate behavior to deter crime and escape attempts.
- Executed random searches of common areas and inspected individual cells.
- Conducted headcounts to ensure accurate accounting of all inmates.
Warehouse Assistant
Walmart Distrubution
Winterville
02.2019 - 08.2021
- Maintained clean warehouse conditions, ensuring dust and dirt-free environment.
- Executed daily cycle counts to verify inventory accuracy.
- Reported damaged items and shipment discrepancies to supervisor promptly.
- Provided training to new employees on warehouse operational procedures.
- Verified stock levels and accurately documented incoming and outgoing shipments.
- Assisted in developing strategies to improve daily operational efficiency.
- Organized incoming inventory for optimal storage and retrieval efficiency.
- Followed safety guidelines while operating machinery within facility.
- Operated an overhead crane for moving shipments.
- Operated forklifts in the warehouse, moving supplies.
Education
High School Diploma -
Quaker Digital
East Liverpool, OH05-2019
Skills
- Sales monitoring and inventory management
- Employee training and development
- Customer service excellence
- Cash handling and safety compliance
- Team leadership and operational efficiency
- Product knowledge and process improvement
Timeline
Assistant Store Manager
Pizza Hut
11.2024 - Current
Customer Service Representative
Enterprise Car Rental
08.2021 - 09.2024
Correctional Officer
Columbia County Sheriff's Office
04.2020 - 08.2021
Warehouse Assistant
Walmart Distrubution
02.2019 - 08.2021
High School Diploma -
Quaker Digital
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