Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Winter Heintz

Prairie City,IA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Retirement Specialist II

Principal Financial
Remote
01.2023 - Current
  • Educate participants by answering inbound phone calls about general product knowledge and maintenance of their accounts.
  • Utilize strong interpersonal and communication skills, written and verbally.
  • Work in a fast-paced environment, providing outstanding customer service and solutions to all participants.
  • Work efficiently and effectively in Salesforce, Sessions, Express, Gen Cloud, and Microsoft Office.
  • Maintain accurate records pertaining to customer accounts using specialized software applications.
  • Resolve customer inquiries promptly and accurately by providing clear explanations about available services or products.
  • Review customer portfolios regularly to assess performance against objectives and make adjustments when necessary.

Officer Candidate

Iowa Army National Guard
Fort Dodge, IA
12.2019 - 05.2023
  • Trained to become an officer in the Iowa Army National Guard by focusing on the importance of leadership, accountability, and self-improvement.
  • Led a squad of 9 soldiers for battle drills and successfully completed our field missions.
  • Maintained accountability at all times for my squad's personnel and equipment.
  • Conducted monthly research projects to expand knowledge of a variety of countries then presented that information to a class of 30 candidates.
  • Maintained situational awareness on all ongoing operations.

Executive Administrative Assistant

Windsor Windows & Doors
Des Moines, IA
10.2021 - 01.2023
  • Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
  • Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
  • Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
  • Researched industry trends and best practices related to administrative processes and procedures.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Managed external contacts and kept track of periodic communication needed for priority actions.
  • Assisted in preparing marketing materials such as brochures and flyers for distribution at trade shows and other events.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Reviewed and processed expense reports and invoices for accuracy and completeness
  • Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
  • Coordinated communications between departments to ensure timely completion of projects.
  • Assisted with special projects such as researching topics or creating presentations for management review.
  • Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
  • Created spreadsheets using Excel software programs including formulas and pivot tables.

Air Ramp Supervisor

UPS
Des Moines, IA
03.2020 - 10.2021
  • Supervised the safe loading and unloading of aircraft cargo.
  • Maximized space in aircraft compartments and staging areas with proper organization and attention to cargo types.
  • Conducted inventory over 100 containers at 2 locations.
  • Utilized Microsoft Office for organization & communication; DASS programs for plane download; Transportation Management Systems (TMS) to ensure proper logistics movements from the aircraft to the corresponding destinations.
  • Assigned and monitored daily tasks for all 24 air ramp employees.
  • Verified accuracy of cargo manifests to ensure correct freight delivery.
  • Ensured compliance with all federal aviation regulations, policies, and procedures.
  • Monitored employee performance, providing feedback and guidance as needed.
  • Inspected aircraft equipment prior to use to ensure it was in good working order.
  • Identified areas where processes could be improved upon and implemented corrective action accordingly.
  • Held regular meetings with employees to discuss safety concerns or potential hazards.

Human Resources Supervisor

UPS
Des Moines, IA
04.2018 - 03.2020
  • Conducted interviews, hired new staff, and conducted onboarding processes.
  • Provided guidance to managers regarding staffing needs and organizational changes.
  • Developed and maintained resources and materials to support hiring managers throughout onboarding life cycle.
  • Conducted initial phone screens of potential candidates.
  • Reviewed resumes, applications, and other documents submitted by applicants.
  • Coordinated interviews between hiring managers and prospective employees.
  • Maintained applicant tracking system records and updated candidate information as needed.
  • Participated in team meetings to discuss current recruitment initiatives.
  • Maintained personnel files in compliance with applicable laws and company policy.
  • Performed background checks on applicants prior to hiring decisions being made.
  • Built and developed lasting relationships with employees, peers, upper management and outside vendors.
  • Attended career fairs, networking events, and other recruiting activities to source potential leads.

Education

Bachelor of Science - Business Administration

Thomas Edison State University
05.2021

Associate of Arts - Liberal Arts And General Studies

Des Moines Area Community College
05.2018

Skills

  • Salesforce
  • Office Administration
  • Critical Thinking
  • Organizational Skills
  • Interpersonal Skills
  • Event Coordination
  • Logistics Coordination
  • Schedule Management
  • Spreadsheet Creation
  • Administrative Support
  • Talent Recruitment
  • Safety Compliance
  • Team Leadership
  • Written Communication

References

References available upon request.

Timeline

Retirement Specialist II

Principal Financial
01.2023 - Current

Executive Administrative Assistant

Windsor Windows & Doors
10.2021 - 01.2023

Air Ramp Supervisor

UPS
03.2020 - 10.2021

Officer Candidate

Iowa Army National Guard
12.2019 - 05.2023

Human Resources Supervisor

UPS
04.2018 - 03.2020

Bachelor of Science - Business Administration

Thomas Edison State University

Associate of Arts - Liberal Arts And General Studies

Des Moines Area Community College

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Winter Heintz