Winter Hess
Chicago,IL
Summary
Responsible food service employee, proficient in front-of-house and back-of-house duties, known for seamlessly transitioning between roles. Possess crucial skills for any restaurant, like multitasking, strong communication, and maintaining a positive attitude during high-stress situations. A dedicated, flexible, and hardworking team member who lightens the load of a stressful shift, and will have a positive impact in any company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress, Kitchen Lead, Prep Cook
McKenzie River Pizza Co.
Kalispell, MT
05.2022 - 02.2025
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Processed payments accurately using cash registers or POS systems.
- Identified opportunities for additional sales through up-selling techniques.
- Worked effectively in team environments to make the workplace more productive.
- Reviewed employee performance evaluations to identify areas for improvement.
- Organized kitchen staff shifts and coordinated daily tasks for efficient workflow.
- Oversaw food production for quality and consistency with house standards.
Front of House Employee
Dairy Queen
Kalispell, MT
10.2022 - 09.2023
- Explained menu items, took orders and delivered food courses according to instruction.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Scrubbed and polished counters to remove debris and food.
- Assisted with training new front of house employees on procedures and policies.
- Worked with managers to report and resolve customer issues or concerns.
Barista
Ylang
Marion , MT
06.2019 - 09.2020
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Created signs and displays to advertise store products or events.
Education
GED -
Linderman Education Center
Kalispell, MT06-2023
Skills
- Supervision and leadership
- Employee training
- Liquor, wine, and food service
- Food safety
- Up-selling techniques
- Customer service
- Multitasking
- Dependable and responsible
- Espresso preparation
Certification
- Certified to safely serve alcohol
Timeline
Front of House Employee
Dairy Queen
10.2022 - 09.2023
Waitress, Kitchen Lead, Prep Cook
McKenzie River Pizza Co.
05.2022 - 02.2025
Barista
Ylang
06.2019 - 09.2020
GED -
Linderman Education Center