Winter Hudson
Mobile
Summary
Detail-oriented and dependable professional with a strong background in medical billing and coding, paired with over four years of customer service experience. Skilled in accurately processing insurance claims, verifying patient coverage, and ensuring timely reimbursement while maintaining compliance with HIPAA regulations. Adept at resolving billing inquiries, communicating with patients and providers, and utilizing medical billing software to manage accounts efficiently. Committed to delivering high-quality service, with a focus on accuracy, professionalism, and patient satisfaction in both remote and clinical settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Medical Biller
Practice Resources
Mobile
07.2023 - Current
- Reviewed patient records to verify insurance coverage and eligibility.
- Maintained organized files of patient accounts and billing documentation.
- Accurately processed medical claims for submission to insurance companies, and ensured timely reimbursement.
- Communicated with providers, insurance companies, and patients to resolve billing issues.
- Verified patient insurance coverage and pre-authorization requirements.
- Handled account follow-ups and worked aged claims to reduce outstanding balances.
- Maintained compliance with HIPAA regulations, and payer-specific billing guidelines.
- Submitted electronic claims to various insurance carriers.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
Customer Service Representative
The Results Company
Mobile
01.2020 - 02.2023
- Managed Blue Cross and Blue Shield customers insurance inquiries, resolve service problems, documented requests, and finalizes policy adjustments.
- Educate customers on each type of insurance coverage, and make recommendations based on their needs.
- Evaluate current insurance policies, and recommend additional coverage when, or if, needed.
- Maintain and update customer information as necessary.
- Provided accurate information about products and services to customers.
Customer Service Representative
Alorica
Saraland
10.2016 - 01.2020
- Assisted Verizon Wireless customers with needed help regarding plans, data, talking, texting, troubleshooting, and bill payments.
- Respond promptly to customer inquiries and concerns via phone, email, or chat.
- Resolve customer issues and complaints effectively, and efficiently.
- Manage high volumes of inbound and outbound calls.
- Maintain accurate records of customer interactions and transactions.
Education
Certified Billing And Coding Specialist (CBCS) - Medical Billing And Coding
University of Phoenix
Tempe, AZ06-2023
High school diploma -
Mattie T Blount High School
Mobile, AL05.2014
Skills
- Typing
- Call handling
- Appointment scheduling
- Claims processing
- Policy evaluation
- ICD-9
- Multitasking and organization
- Email and telephone decorum
- Computer skills
- Communication skills
- Medical coding
- Insurance verification
- ICD-10 coding
- HIPAA compliance certification
- Medical billing technology
Certification
- CPR Certified
- Certified Professional Coder (CPC)
- Certified Billing and Coding Specialist (CBCS)
References
References available upon request.
Timeline
Remote Medical Biller
Practice Resources
07.2023 - Current
Customer Service Representative
The Results Company
01.2020 - 02.2023
Customer Service Representative
Alorica
10.2016 - 01.2020
Certified Billing And Coding Specialist (CBCS) - Medical Billing And Coding
University of Phoenix
High school diploma -
Mattie T Blount High School
Similar Profiles
Becky MunsonBecky Munson
Medical Biller at Practice ResourcesMedical Biller at Practice Resources
Amanda ArgoeAmanda Argoe
Medical Biller at Practice ResourcesMedical Biller at Practice Resources
Hana ReedHana Reed
Medical Biller at Practice ResourcesMedical Biller at Practice Resources
Taylor WallaceTaylor Wallace
Orthodontic Assistant at Oxmoor Valley Orthodontics "at The Depot"Orthodontic Assistant at Oxmoor Valley Orthodontics "at The Depot"
Whitney HoofWhitney Hoof
Lead Kitchen Manager at City of LightsLead Kitchen Manager at City of Lights