Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Winter Lindemuth

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Seasoned Health Insurance Agent provides clients with comprehensive coverage guidance. Formulates tailored solutions to unique protection requirements with attention to individual health factors. Tactful communicator translates complex coverage policies into comprehendible terms.

Overview

9
9
years of professional experience

Work History

Licensed Benefit Advisor

ASK
10.2022 - 02.2024
  • Directed and controlled 401K, medical, dental, and vision benefit packages.
  • Educated employees on available benefits options, empowering them to make informed decisions about their coverage.
  • Implemented an online benefits management system that streamlined administrative tasks while improving access to information for both employees and administrators.
  • Delivered informative presentations on benefit programs at staff meetings, enhancing understanding of available resources among employees.

Office Assistant

Bells DUI&RISK Reduction School
08.2018 - 01.2020
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Maintained and updated office records, both digital and physical.

Customer Service Supervisor

Sam's Club
09.2014 - 05.2018
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Education

GED -

Augusta Technical College
Augusta, GA
2003

Skills

  • Goal-Oriented
  • In-depth product knowledge
  • Regulatory Compliance Knowledge
  • Insurance Industry Experience
  • Benefits analysis
  • Talent Recruitment
  • Records Maintenance
  • Job Description Development
  • Expert Communication

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved any and all questions or concerns the policy holder asked about their benefits of health insurance, which led to new health insurance sales.

Timeline

Licensed Benefit Advisor

ASK
10.2022 - 02.2024

Office Assistant

Bells DUI&RISK Reduction School
08.2018 - 01.2020

Customer Service Supervisor

Sam's Club
09.2014 - 05.2018

GED -

Augusta Technical College
Winter Lindemuth