Winter Lindemuth
Augusta Ga,Georgia
Summary
Dedicated Management professional with ability to demonstrate strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator.
Overview
18
18
years of professional experience
Work History
Office Manager
Bells DUI & Drivers Education
04.2019 - 02.2020
- Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures
- Covered daily office workloads through effective staffing and resource coordination
- Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking
- Completed advanced clerical tasks, including account reconciliation and document management
- Protected organizational information with effective safety and security procedures for digital and physical files.
- Maintained computer and physical filing systems.
Member Order Specialist
Sam's Club
10.2014 - 05.2018
- Primarily responsible for the timely and accurate fulfillment of orders placed by members
- Entered all transactions in Sam's computer system with daily and weekly report management
- Customer scoring improved from being in the red to being in the green in all three metrics, providing members with excellent member service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Claims Associate, associate
Sam's Club
10.2014 - 05.2018
- Worked with vendors to acquire credit for damaged/returned merchandise
- L
- VOLUNTEER
- Gathered and processed recalls for the club
- Handled/processed HazMat properly in the club
- Gathered Return to Vendor merchandise to acquire credit for the club
- Processed damages that could be resold at discount price.
Cash Office Associate
Sam's Club
10.2014 - 05.2018
- Level 4 associate
- Responsible for counting the cashier cash drawers, recovering lost money/checks, processing Cash Fund
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Sorted and counted coin and currency to make change for associates.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Member Service Specialist/Cashier
Sam's Club
10.2014 - 05.2018
- Member Service desk assisting in returns and member service issues, assisting members with membership cards issues and signing members up for a membership or credit card
- Checked members out while making sure that their member service needs were met
- Also helped in Café, Bakery, Inventory prep (overnights 7 weeks) & Inventory recovery count (locating merchandise that wasn't accounted for during inventory count.) Also helped organize a volunteer event at a local school & participated in a local walk event for the community.
Lead Key Cashier
Dollar General Store
05.2009 - 05.2013
- Assisted with store opening on Columbia Road
- Responsible for opening and closing store, managing cash/check deposits, as well as other duties of the cashier position.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Store Manager
Dollar General
04.2009 - 10.2013
- Responsible for hiring and firing for all position
- Managed inventory and stocking of merchandise
- Cash register knowledgeable and assisted in cash/check deposits.
Office Assistant
One Call Service Company
04.2002 - 06.2007
- Responsible for scheduling jobs for HVAC and appliance repair technicians
- Assisting technicians with filing proper paperwork to document work and close out week's jobs
- Handled cash and deposits, balance receipt books to deposits
- Managed job flow and billing using computerized client management system
- Handled weekend and/or holiday emergency requests, contacting technicians on call
- Filed paperwork and handled calls from customers and insurance companies
- Three year warranty required storage of paper work in original form and electronic scans.
Education
GED -
Augusta Technical College
Augusta, GA07.2004
Skills
- Customer Retention Strategies
- Advising and Coaching
- POS Transactions
- Safety Policies and Procedures
- Order and Refund Processing
- Process Transactions
- Credit Card Transaction Processing
- Customer Loyalty
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