Winter Mortenson
Laguna Niguel,CA
Summary
Experienced Leasing Professional with a proven track record in managing property leasing operations. Expertise in negotiation, client relationship management, and Fair Housing regulations. Achieved significant increases in occupancy rates while delivering exceptional service to tenants.
Overview
25
25
years of professional experience
Work History
Leasing Professional
Career Strategies INC.
Orange County
03.2022 - Current
- Managed leasing inquiries and scheduled property tours for prospective tenants.
- Assisted in preparing lease agreements and clarifying terms to clients.
- Maintained accurate records of tenant applications and leasing documents.
- Responded promptly to tenant requests and resolved issues efficiently.
- Utilized property management software to track lease renewals and communications with tenants.
- Contacted tenants regarding renewal notices and followed up as necessary.
- Led property tours to effectively showcase amenities, providing insights on key features.
Assistant Manager
The Vista At Laguna
Laguna Niguel, California
01.2023 - 12.2024
- Coordinated tenant communications to resolve inquiries promptly and effectively.
- Managed lease agreements, ensuring compliance with housing regulations and policies.
- Oversaw maintenance requests, scheduling service appointments for timely resolutions.
- Conducted property inspections to uphold high quality and safety standards.
- Maintained accurate records of tenant transactions, including rent payments and late fees.
- Handled resident complaints while expediting maintenance requests for improved satisfaction.
- Collected monthly assessments, rental fees, deposits, and payments diligently.
- Conducted tours of vacancies for prospective tenants to facilitate leasing decisions.
Personal/Executive Assistant
OCAssistant
Orange County
09.2000 - 04.2019
- Coordinated executive schedules and managed appointments for senior leadership.
- Maintained confidentiality of sensitive information to protect business operations.
- Provided assistance to customers through telephone calls, ensuring prompt responses.
- Arranged travel logistics, including hotel reservations for meetings and conferences.
- Managed correspondence by reviewing and responding to emails and letters on behalf of executives.
- Scheduled appointments with external parties, such as vendors or suppliers.
- Conducted research to support decision-making for various initiatives.
- Organized personal and professional calendars with reminders for upcoming events.
Education
Associate of Arts - Business Administration
De Anza College
Cupertino, CASkills
- Work ethic
- Property management
- Customer relationship management
- Attention to detail
- Conflict resolution
- Business administration
- Occupancy management
- Organizational skills
Timeline
Assistant Manager
The Vista At Laguna
01.2023 - 12.2024
Leasing Professional
Career Strategies INC.
03.2022 - Current
Personal/Executive Assistant
OCAssistant
09.2000 - 04.2019
Associate of Arts - Business Administration
De Anza College
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