Winter Palmer
Miramar
Summary
Compassionate childcare worker with experience in fostering safe and nurturing environments for children of various age groups. Skilled in developing educational and engaging activities to promote physical, emotional, and social development. Strong ability to communicate effectively with parents to align on care goals and expectations. Influenced positive behavior changes and developmental progress through empathetic and supportive interactions.
Overview
9
9
years of professional experience
Work History
Daycare Floater
The Learning Experience
New York
03.2025 - Current
- Facilitated educational play activities to promote children's learning.
- Supported teachers by monitoring children's safety during activities.
- Helped special needs children participate fully in group settings.
- Upheld discipline standards while fostering a supportive environment for children.
- Developed strong relationships with parents by providing consistent updates on children's progress.
Volunteer Coordinator at Counseling in Schools
AmeriCorps Program
New York
09.2024 - 01.2025
- Collaborated with external organizations to coordinate volunteer participation in community events.
- Identified partnership opportunities with local organizations to enhance service projects.
- Developed strategies to boost community engagement with the organization's mission.
- Coordinated with supervisors to align group efforts and achieve shared goals.
Administrative Assistant
His House Children’s Home
Miami Gardens
09.2022 - 05.2024
- Managed daily office operations, overseeing filing, data entry, and customer service to maintain workflow.
- Coordinated appointment schedules for office staff, optimizing time management and enhancing productivity.
- Managed calendars, scheduled meetings, and organized travel arrangements for the executive team
- Prepared reports and presentations for meetings, supporting informed decision-making and effective communication.
- Developed efficient filing systems to organize documents
- Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Excellent organizational skills and attention to detail
- Ability to handle confidential information with discretion
- Knowledge of office equipment, including copiers, scanners, and fax machines
- Ability to work in a fast-paced environment with minimal supervision
- Researched and resolved discrepancies between statements and internal records
- Monitored and analyzed credit card activity to identify suspicious transactions
Customer Care Ambassador
Activus Connect
05.2021 - 09.2022
- Established and maintained positive relationships with clients and customers by answering their questions and assisting them in troubleshooting, resulting in a 100% satisfaction rate
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Participated in customer service meetings to develop effective communication strategies and deepen product knowledge for improved customer assistance.
- Supported Emergency Broadband Program by helping over 600,000 households access affordable internet and cell service.
- Collaborated with team to achieve specific project goals and deliverables.
- Examine documents for the following four factors: relevance, responsiveness, privilege, and confidentiality
Sales Representative
Williams-Sonoma Inc.
11.2020 - 03.2021
- Resolved customer issues promptly, enhancing customer loyalty and securing sales.
- Provided tailored solutions and recommendations to customers, ensuring a positive and empathetic experience.
- Developed in-depth knowledge of product lines to guide customers in selecting products that met specific needs.
- Managed details of completing sales payments, refunds, and exchanges, including issuing a store credit.
- Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
- Directed inquiries to relevant departments for resolution.
Customer Service Representative
Continuum GBL/Aetna
06.2020 - 11.2020
- Educated customers and professionals on eligibility, benefits, claims payment, and authorizations to ensure understanding and satisfaction.
- Addressed member concerns and complaints through prompt action, investigation, and resolution of diverse issues to enhance member experience.
- Responded to customer questions and complaints and documented consumer communications.
- Routed inquiries and escalated calls to the relevant department or employee.
- Utilized the organization’s computer system to look up and record information concerning member accounts.
- Achieved team and client performance metrics, goals, and deadlines through dedicated service and commitment.
Crew member Cashier
Chipotle Mexican Grill
Pembroke Pines
01.2019 - 12.2019
- Delivered exceptional customer service during high-volume, fast-paced operations, enhancing overall customer satisfaction.
- Greeted customers and provided excellent service
- Handled currency and credit transactions smoothly and accurately.
- Mastered POS computer system for order taking.
- Resolved complaints promptly and professionally.
- Maintained a clean and safe environment.
- Followed safety procedures according to company policy and health and sanitation regulations.
- Took the initiative to find extra tasks when current duties were accomplished.
- Performed multiple roles, including customer service, kitchen assistance, dishwashing, and cash register operation, while maintaining a clean and organized work area.
Volunteer
Our Kids
Miami
02.2018 - 06.2019
- Organized 300 bags for foster children to provide essential items during home transitions.
- Assembled 200 back-to-school backpacks for foster children.
- Sorted and categorized items in storage rooms to enhance accessibility for volunteers and staff.
- Participated in events for children, engaging in games and activities to promote social interaction.
Volunteer
Children’s Home Society
Miami
07.2017 - 2019
- Assisted with their back-to-school event, organized and prepared all supplies to be distributed for children under their supervision.
Volunteer
National Speech and Debate
Miramar
06.2018
- Participated in hospice quality improvement programs, implementing innovative care ideas to enhance patient experience.
- Coordinated planning and logistics for community impact events, fostering collaboration and maximizing outreach.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY06-2026
Associate of Arts -
Broward College
Fort Lauderdale, FL05-2024
High School Diploma -
Everglades High School
Miramar, FL06-2019
Skills
- Child behavior management
- Child development
- Childcare documentation
- Family involvement
- Parent communication
- Time management
- Organizational skills
- Attention to detail
- Microsoft 365 proficiency
- Problem-solving
- Service orientation
- Spanish language skills
Volunteer Experience
- Our Kids, 02/01/18, 06/30/19, Miami, FL, Organized 300 bags for foster children, cleaned storage rooms, assembled 200 back-to-school backpacks, attended events and participated in games/activities.
- National Speech and Debate, 06/01/18, 06/30/18, Miramar, FL, Engaged in hospice quality improvement programs, introduced innovative care ideas, assisted with planning, coordination, and logistics of community impact events.
- Children’s Home Society, 07/01/17, 07/31/17, Miami, FL, Assisted with back-to-school event, organized and prepared supplies for children under supervision.
Languages
Spanish
Professional
Timeline
Daycare Floater
The Learning Experience
03.2025 - Current
Volunteer Coordinator at Counseling in Schools
AmeriCorps Program
09.2024 - 01.2025
Administrative Assistant
His House Children’s Home
09.2022 - 05.2024
Customer Care Ambassador
Activus Connect
05.2021 - 09.2022
Sales Representative
Williams-Sonoma Inc.
11.2020 - 03.2021
Customer Service Representative
Continuum GBL/Aetna
06.2020 - 11.2020
Crew member Cashier
Chipotle Mexican Grill
01.2019 - 12.2019
Volunteer
National Speech and Debate
06.2018
Volunteer
Our Kids
02.2018 - 06.2019
Volunteer
Children’s Home Society
07.2017 - 2019
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
Associate of Arts -
Broward College
High School Diploma -
Everglades High School