Winter Phillips
Tomball,TX
Summary
Accomplished Senior Manager at Nova Medical Centers, adept in strategic planning and team leadership. Excelled in driving business growth and enhancing team productivity, significantly improving operational efficiency. Skilled in project management and employee development, I established key performance metrics, achieving notable organizational objectives. Demonstrated expertise in policy implementation and decision making, fostering a culture of continuous improvement.
Overview
27
27
years of professional experience
Work History
Senior Manager Business Services
Nova Medical Centers
11.2005 - Current
- Achieved operational excellence by implementing strategic initiatives across multiple departments.
- Enhanced team productivity with effective leadership and motivational strategies.
- Boosted employee engagement, fostering a collaborative and innovative work environment.
- Managed large-scale projects to align with organizational goals and deliver exceptional results.
- Established performance metrics for tracking progress and achieving business objectives.
- Balanced competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
- Facilitated timely payment processing by maintaining up-to-date customer records in the database system.
- Provided backup support for other finance functions as needed, demonstrating adaptability and teamwork skills within the department.
- Improved cash application efficiency by streamlining processes and implementing automation tools.
- Assisted auditors during annual audits by providing comprehensive documentation of cash applications activities.
- Ensured compliance with company policies and relevant regulations while handling sensitive financial information.
- Identified process improvements for cash application procedures, resulting in reduced errors and improved efficiency.
- Established best practices for the cash application team, fostering a culture of continuous improvement and high performance.
- Supported the finance team with timely and accurate cash application data, aiding in financial decision making.
- Maintained strong relationships with customers, addressing inquiries related to invoicing and payments promptly.
- Streamlined communication between billing and collections departments to expedite payment processing timescales effectively.
Reimbursement Specialist
HCA Hospital
01.1998 - 05.2005
- Maximized reimbursements by staying current on industry regulations, payer policies, and coding updates.
- Increased revenue by identifying and rectifying errors in coding, pricing, and data entry.
- Contributed positively to workplace morale by actively participating in team meetings and offering support to colleagues when needed.
- Enhanced reimbursement rates for the organization by efficiently resolving claim denials and underpayments.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Delivered timely information to insurance representatives to resolve common and complex issues.
Education
GED -
Magnolia High School
Magnolia, TXSkills
- Strategic planning
- Team leadership
- Project management
- Performance improvement
- Decision making
- Employee development
- Policy implementation
Accomplishments
- Supervised team of 14 staff members.
Timeline
Senior Manager Business Services
Nova Medical Centers
11.2005 - Current
Reimbursement Specialist
HCA Hospital
01.1998 - 05.2005
GED -
Magnolia High School
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