Winter Rush
Hopkinsville
Summary
Reliable and detail-oriented professional with experience in customer service, retail operations, and inventory management. Proven ability to work in fast-paced environments, handle multiple responsibilities, and provide excellent customer support. Strong communication skills and a track record of adaptability, including promotion and relocation within a major retail company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
Clarksville, TN
04.2026 - Current
- Provide customer support in a fast-paced retail environment
- Handle transactions, assist with product inquiries, and resolve customer concerns
- Maintain organized inventory and ensure efficient workflow
- Collaborate with team members to deliver timely and accurate service
- Collaborated with healthcare professionals to resolve prescription-related issues promptly.
- Utilized pharmacy management software for tracking prescriptions and managing patient records effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Designated Hitter/Pharmacy Customer Service Associate
Walgreens
Hopkinsville, KY
05.2023 - 04.2026
- Delivered high-quality customer service across multiple departments
- Operated POS systems and handled cash transactions accurately
- Assisted with inventory management and store organization
- Supported both front-end and specialized service areas
- Collaborated with team to optimize inventory management and product placement strategies.
- Ensured accurate stock levels through regular audits and effective replenishment processes.
- Assisted in training new employees on operational procedures and customer service standards.
- Enhanced customer satisfaction by providing prompt, efficient service during peak hours.
Beauty Consultant
Walgreens
Hopkinsville, KY
05.2021 - 05.2023
- Promoted to $14/hour in recognition of consistent sales performance and advanced expertise in skincare, fragrance, and cosmetic brand knowledge.
- Delivered personalized beauty consultations, educating patrons on tailored skincare routines and product applications to drive customer loyalty.
- Managed POS operations and inventory maintenance with high accuracy, ensuring optimal product availability and a streamlined checkout experience.
- Leveraged floor plan knowledge to optimize merchandising and supported cross-functional store areas to maintain seamless operations.
- Advised customers on complex skincare routines and fragrance selections based on deep brand and product knowledge.
- Efficiently handled POS management and inventory tracking while maintaining department visual standards.
- Recognized for superior patron assistance and store-wide support, leading to a performance-based merit increase.
- Collaborated with diverse departments to ensure overall store cleanliness, organization, and customer satisfaction.
Designated Hitter
Walgreens
Paducah, KY
10.2019 - 01.2021
- Delivered high-quality customer service across multiple departments
- Operated POS systems and handled cash transactions accurately
- Assisted with inventory management and store organization
- Supported both front-end and specialized service areas
- Collaborated with team to optimize inventory management and product placement strategies.
- Ensured accurate stock levels through regular audits and effective replenishment processes.
- Assisted in training new employees on operational procedures and customer service standards.
- Enhanced customer satisfaction by providing prompt, efficient service during peak hours.
Candle Maker
Mayfield Consumer Products, LLC.
Paducah, KY
08.2019 - 10.2019
- Quality Control
- Maintained a clean and organized workspace, adhering to safety guidelines at all times
- Packaged finished candles in an attractive manner, ensuring they are protected during shipping or display
- Streamlined production processes, improving workflow and reducing turnaround time for orders.
Graphic Designer
River Graphics
Paducah, KY
05.2019 - 08.2019
- Designed visual assets for print and digital campaigns, enhancing brand identity and engagement.
- Reviewed and refined design drafts based on client feedback, ensuring final products met quality standards and expectations.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
Cashier
The Home Depot
Paducah, KY
02.2019 - 05.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and resolving inquiries.
- Maintained organized and stocked checkout area for optimal workflow.
- Trained new cashiers on register operations and customer service protocols.
- Collaborated with team members to enhance overall store performance and customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Hostess
Cracker Barrel
Paducah, KY
01.2019 - 05.2019
- Welcomed and seated guests, ensuring efficient table turnover and optimal customer flow.
- Managed waitlists using reservation system to enhance guest experience and minimize wait times.
- Collaborated with kitchen staff to communicate guest needs, ensuring timely service and order accuracy.
- Coordinated special requests and accommodations, enhancing overall dining experience for diverse clientele.
- Monitored dining area for cleanliness and organization, maintaining high standards of presentation.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Keyholder
Saffire Vapor
Hopkinsville, KY
03.2018 - 01.2019
- Managed daily operations, ensuring compliance with company policies and procedures.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
- Trained and mentored new staff on customer service standards and operational protocols.
- Oversaw inventory management, maintaining optimal stock levels to meet customer demand.
- Implemented sales strategies, contributing to increased revenue through effective product promotion.
- Resolved customer inquiries and concerns, enhancing overall shopping experience and satisfaction.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Processed daily deposit transactions, ensuring accuracy and compliance with regulatory requirements.
Retail Sales Associate
Burke's Outlet
Hopkinsville, KY
09.2017 - 03.2018
- POS Management
- Janitorial Duties
- Retail Sales
- Inventory Management
- Floor Salesman
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in inventory management, ensuring accurate stock levels and product displays.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
General Employee
Western Kentucky Cinemas
Hopkinsville, KY
04.2016 - 09.2017
- Provided exceptional customer service, ensuring positive guest experiences during high-volume movie screenings.
- Operated ticketing and concession systems, maintaining accuracy in transactions and inventory management.
- Assisted in training new staff on operational procedures and customer interaction techniques.
- Collaborated with team members to streamline processes, improving efficiency in concession stand operations.
- Monitored and maintained cleanliness and organization of theater facilities, enhancing overall guest satisfaction.
- Resolved customer inquiries and concerns promptly, contributing to a welcoming atmosphere for patrons.
- Supported promotional events by setting up displays and assisting with marketing initiatives to drive attendance.
- Ensured compliance with company policies and industry regulations through meticulous attention to detail in all aspects of work.
Point of Sales Associate
Captain D's
Hopkinsville, KY
10.2015 - 04.2016
- Processed customer transactions efficiently using POS system
- Maintained accurate cash drawer and balanced registers at shift end
- Delivered exceptional customer service, addressing inquiries and resolving issues
- Collaborated with team to ensure smooth operation during peak hours
- Processed various forms of payment securely, safeguarding against fraud or theft.
- Managed high volume periods effectively by maintaining focus under pressure while maintaining a friendly demeanor towards customers.
Education
Associate in Science (AS) - Liberal Arts and Sciences
Austin Peay State University
Clarksville, TN12-2023
Associate in Arts -
Hopkinsville Community College
Hopkinsville, KY06-2017
High School Diploma - undefined
University Heights Academy
05-2015
Skills
- Organization
- Customer Support
- Google Suite
- Retail Sales
- Anatomy Knowledge
- Technical Proficiency
- Attention to Detail
- Proofreading
- Typing
- Customer Service
- Point Of Sale Systems
- Medical Terminology
- Quality Control
- Data Entry
- Sales
- Cash Handling
- Customer Service
Certification
- Driver's License
- PTCB Certified Pharmacy Technician (CPhT) April 2026 to April 2028
- Pharmacy Technician License March 2025 to March 2027
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Certified Pharmacy Technician
Walgreens
04.2026 - Current
Designated Hitter/Pharmacy Customer Service Associate
Walgreens
05.2023 - 04.2026
Beauty Consultant
Walgreens
05.2021 - 05.2023
Designated Hitter
Walgreens
10.2019 - 01.2021
Candle Maker
Mayfield Consumer Products, LLC.
08.2019 - 10.2019
Graphic Designer
River Graphics
05.2019 - 08.2019
Cashier
The Home Depot
02.2019 - 05.2019
Hostess
Cracker Barrel
01.2019 - 05.2019
Keyholder
Saffire Vapor
03.2018 - 01.2019
Retail Sales Associate
Burke's Outlet
09.2017 - 03.2018
General Employee
Western Kentucky Cinemas
04.2016 - 09.2017
Point of Sales Associate
Captain D's
10.2015 - 04.2016
High School Diploma - undefined
University Heights Academy
Associate in Science (AS) - Liberal Arts and Sciences
Austin Peay State University
Associate in Arts -
Hopkinsville Community College