Winter Stephenson

• Install, configure, and troubleshoot desktop PCs, laptops, printers, routers, modems, and networking equipment in residential and small business environments.
• Perform operating system installations, software configuration, driver updates, and device optimization for Windows and macOS systems.
• Diagnose and resolve hardware, software, connectivity, and performance issues across a wide range of consumer technology products.
• Perform data transfers, backups, recovery services, and device migrations while maintaining customer privacy and data integrity.
• Configure and support wireless networks, mesh Wi-Fi systems, smart home devices, streaming equipment, and connected technology ecosystems.
• Install and set up televisions, sound systems, home theater components, and smart entertainment devices.
• Educate customers on device functionality, cybersecurity best practices, account management, and ongoing maintenance procedures.
• Document service activities, technical findings, and completed repairs while maintaining accurate customer records.
• Deliver exceptional customer service through clear communication, professionalism, and effective problem-solving in high-pressure situations.
• Manage multiple service appointments daily while meeting performance, quality, and customer satisfaction objectives.
• Troubleshoot Microsoft 365, email synchronization, cloud storage, and account-related issues across multiple platforms.
• Configure peripheral devices including printers, scanners, webcams, monitors, and external storage devices.
• Support mobile devices running iOS and Android, including setup, troubleshooting, account recovery, and data synchronization.
• Ensure compliance with company standards, safety procedures, and data protection requirements during all service engagements.

• Install, configure, and test major home appliances, including washers, dryers, refrigerators, dishwashers, and over-the-range microwaves.
• Perform appliance setup, connectivity configuration, and operational verification to ensure proper functionality and customer satisfaction.
• Troubleshoot appliance-related issues, including power, connectivity, smart-home integration, and performance concerns.

• Trained at Best Buy to work all positions including sales, car audio, technical support, and in home services.

Car Electronics Installer | Geek Squad Technician | Assisted in sales and warehouse functions, ensuring smooth operations. 2023 – Present

• Install aftermarket radios, dashcams, amplifiers, and subwoofers with OEM‑safe wiring, proper grounding, and clean cable routing.

• Complete custom wiring projects including fuse‑tap hardwires, power/ground distribution, and troubleshooting voltage or signal issues.

• Diagnose and repair customer devices across Windows, macOS, iOS, and Android platforms.

• Performed data recovery, backup, migration, and storage management for customer devices, ensuring secure and reliable data preservation.

• Conducted compatibility checks and setups, providing step-by-step technical explanations to improve customer understanding.

• Exceeded sales targets by applying product knowledge and strong communication skills to influence customer decisions.

• Trained in various warehouse operations to improve overall efficiency, including inventory management and logistics support.

Trainer | Front Counter | Drive‑Thru | Kitchen 2021 – 2023

• Delivered fast, accurate service during peak front counter and drive‑thru shifts, enhancing customer satisfaction.

• Performed all kitchen roles, including food prep, cooking, and quality control, ensuring consistent quality and safety standards.

• Promoted to Trainer; onboarded new employees and ensured consistent performance across shifts.

• Adapted to team needs by maintaining open availability and working late‑night shifts, contributing to smooth operations.