Winter Villaplana
Goodyear,AZ
Summary
Friendly, reliable, and detail-oriented customer service professional with 5+ years of experience in fast-paced environments. Proven ability to multitask, communicate clearly with customers and teammates, and maintain accuracy under pressure. Known for strong work ethic, problem-solving skills, and creating positive customer experiences. Seeking a Barista position at Starbucks to contribute to a welcoming, team-focused store environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Associate (Inbound Team Lead)
Amazon.com, Inc. Fulfillment Center
07.2020 - Current
- Work in a fast-paced, high-volume environment while meeting 100% productivity and quality standards.
- Lead and support team members to ensure smooth daily operations.
- Resolve issues calmly and efficiently to keep workflows moving.
- Maintain focus, accuracy, and increased safety during busy shifts.
Freight Desk Clerk
Conair Corporation
03.2025 - 09.2025
- Provide daily customer support via phone and email, resolving questions quickly and professionally.
- Manage multiple tasks at once while maintaining accuracy and organization.
- Communicate clearly with over 20 drivers, carriers, and internal teams daily to ensure smooth operations.
- Maintain clean, organized digital and physical records.
Assistant Manager
Mattress Firm Distribution Center
07.2021 - 01.2023
- Provided in-person customer service during product pickups.
- Supervised 18 team members and supported daily operations.
- Scheduled deliveries and handled customer questions professionally.
- Maintained a positive, solution-focused attitude in a busy environment.
Education
AAS & AAA - Administration of Justice Studies
Estrella Mountain Community College
Avondale, AZ05-2025
Diploma -
Westview High School
Goodyear, AZ05.2020
Skills
- Customer Service & Guest Experience
- Teamwork & Communication
- Cash Handling & Order Accuracy
- Time Management & Multitasking
- Problem Resolution
- Following Food & Safety Procedures
- High-Volume Work Environments
- Reliability & Punctuality
Certification
Food Handler Training Certificate
Timeline
Freight Desk Clerk
Conair Corporation
03.2025 - 09.2025
Assistant Manager
Mattress Firm Distribution Center
07.2021 - 01.2023
Warehouse Associate (Inbound Team Lead)
Amazon.com, Inc. Fulfillment Center
07.2020 - Current
AAS & AAA - Administration of Justice Studies
Estrella Mountain Community College
Diploma -
Westview High School