Winter Wright
Madison
Summary
Professional with experience supporting adjusters, processing high-volume documentation, and maintaining compliance within insurance claims systems. Successfully managed legal and medical claim documentation while ensuring accurate file management and timely communication across teams. Known for strong organizational skills, workflow efficiency, and maintaining confidentiality within workers’ compensation claims operations.
Overview
6
6
years of professional experience
2013
2013
years of post-secondary education
Work History
Claims Assistant
Neuman Claims Administration
Buffalo
04.2019 - 04.2025
- Processed high-volume physical and digital mail including legal correspondence and medical claim documentation.
- Organized and scanned claims files to ensure accurate documentation within internal claims systems.
- Maintained claim file accuracy by updating claimant records and importing case documentation.
- Provided administrative support for adjusters across multiple teams, ensuring claims were processed efficiently.
- Managed departmental inbox communications and escalated urgent claim matters to supervisors when necessary.
- Assisted with claim audits, reporting, and administrative tasks requiring strong attention to detail and confidentiality.
Education
Williamsville North
Williamsville, NYSome College (No Degree) -
SUNY At Buffalo
Buffalo, NYSome College (No Degree) -
Oakwood University
Huntsville, ALSkills
- Claims Processing & Documentation
- Workers’ Compensation Claims Support
- Claims Intake & Case Coordination
- Legal & Medical Document Review
- Data Entry & Claims Record Accuracy
- Cross-Team Collaboration
- HIPAA & Confidential File Handling
- Administrative Workflow Support
- Claims Correspondence & Case Updates
- Time Management & Task Prioritization
Key Achievements
- Processed and organized high-volume legal and medical claims documentation.
- Maintained accurate digital claim files by importing and organizing scanned documentation.
- Supported multiple adjusters across departments, ensuring claims were processed efficiently.
- Managed internal inbox communications and escalated urgent claim matters for timely resolution.
- Assisted in administrative claim reviews including mileage reimbursement approvals and file audits.
- Maintained productivity and workflow accuracy during transition from in-office to remote operations.
Previous Experience
- Travel Nurse Manager — Kelly Services Buffalo, NY
- Kids Club Assistant — Phaze 3 Fitness (Madison, AL)
- Technical Support Representative — Charter Communications (Buffalo, NY)
- Correctional Officer I/II — Texas Department of Criminal Justice (Huntsville, TX)
Languages
English
Full Professional
Timeline
Claims Assistant
Neuman Claims Administration
04.2019 - 04.2025
Williamsville North
Some College (No Degree) -
SUNY At Buffalo
Some College (No Degree) -
Oakwood University