Summary
Overview
Work History
Education
Skills
Timeline
Generic

Winterbear Suazo

Taos

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

El Monte Sagrado Living Resort & Spa
Taos
08.2024 - Current
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Responded to customer inquiries via phone, email, and in person.
  • Assisted with scheduling appointments for clients and visitors.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Handled sensitive information in a confidential manner.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Coordinated company events with venues and advised staff of pertinent details.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Completed basic bookkeeping and document filing.
  • Scheduled and confirmed appointments for clients and staff.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered incoming calls, directed them to appropriate personnel and took messages.

Sales Associate

Real Indian Stuff jewelry & pottery
Taos
01.2019 - Current
  • Assisted customers with product selection, sizing and styling.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed credit card transactions quickly and securely.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Organized stockroom shelves according to size, color or style.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Provided accurate information about products, prices and services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Developed trusting relationships with customers by making personal connections.
  • Bagged or packaged purchases and wrapped gifts.

Cleaner

Bless This Mess Home Cleaning
Taos
05.2024 - 07.2024
  • Serviced, cleaned and restocked restrooms.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Dusted furniture, machines or equipment.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Notified managers of repair needs or additions to building operating systems.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Emptied wastebaskets and replaced liners.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.

Education

High School Diploma -

Vista Grande High School
NM
05-2012

Skills

  • Customer service
  • Appointment scheduling
  • Multi-line telephone management
  • Confidential information handling
  • Document filing
  • Inventory management
  • Office organization
  • Filing and sorting
  • Administrative skills
  • Proficient in [software]
  • Hospitality services
  • Basic accounting
  • Phone etiquette
  • Record keeping
  • Client communication
  • Issue handling
  • Problem-solving skills
  • Team collaboration
  • Time management
  • Relationship building
  • Cash handling
  • Sales support
  • Problem solving

Timeline

Front Desk Receptionist

El Monte Sagrado Living Resort & Spa
08.2024 - Current

Cleaner

Bless This Mess Home Cleaning
05.2024 - 07.2024

Sales Associate

Real Indian Stuff jewelry & pottery
01.2019 - Current

High School Diploma -

Vista Grande High School

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Winterbear Suazo