Denise Mays
Marietta,GA
Summary
I am a hardworking and reliable Employee with strong abilities in problem solving, Analytical Skills, and Strong Communication skills. I am highly organized, proactive and punctual with a team-oriented mentality. I am devoted to giving every customer a positive and memorable experience. I am a very team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
16
16
years of professional experience
Work History
Substitute Teacher, K-12
Atlanta Public School System
Atlanta, GA
08.2023 - Current
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Collaborated with other staff members to ensure a positive learning environment for students.
- Supervised lunchroom duties, playground activities, field trips and after-school programs.
- Adapted lesson plans to meet the individual needs of each student.
Claims Adjuster
GEICO
Macon, GA
06.2021 - 05.2023
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
Customer Lending Representative
Loan Depot
Atlanta, GA
04.2021 - 06.2022
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Answered phone calls and directed them to appropriate personnel.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Team Leader Manager
T-Mobile
Coeur D'Alene, ID
07.2019 - 12.2021
- Provided guidance, coaching, and feedback to team members.
- Organized team meetings to discuss progress and challenges.
- Developed strategies to increase productivity and efficiency of the team.
- Implemented new processes and procedures as needed.
- Resolved conflicts between team members in a timely manner.
Event Coordinator
Creative Designs & Liening
Milledgeville , GA
11.2007 - 01.2019
- Developed event themes and concepts to ensure successful execution of events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Sourced venues for events in accordance with client needs and preferences.
Administrative Assistant
Chatham County Housing Authority
Savannah , GA
09.2011 - 07.2014
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Sales Manager
Aaron's Furniture
Education
Bachelor of Arts - Education
Bethune - Cookman University
Daytona Beach, FL05-2001
High School Diploma -
Baldwin High School
Milledgeville, GA05-1998
Skills
- Student Engagement
- Instructional Strategies
- Records Management
- Activity Planning
- Discussion Facilitation
- Parent Communication
- Compliance
- Relationship building and management
- Results-focused
- Proficient in [Software]
- Special Education
- Safety awareness
- Complex Problem-Solving
- Adaptable
- Organizational abilities
Timeline
Substitute Teacher, K-12
Atlanta Public School System
08.2023 - Current
Claims Adjuster
GEICO
06.2021 - 05.2023
Customer Lending Representative
Loan Depot
04.2021 - 06.2022
Team Leader Manager
T-Mobile
07.2019 - 12.2021
Administrative Assistant
Chatham County Housing Authority
09.2011 - 07.2014
Event Coordinator
Creative Designs & Liening
11.2007 - 01.2019
Sales Manager
Aaron's Furniture
Bachelor of Arts - Education
Bethune - Cookman University
High School Diploma -
Baldwin High School