Wiredu Nimoh
Alexandria,United States
Overview
1
1
Certificate
11
11
years of professional experience
Certification
CompTIA Security+
Scrum Master Accredited Certification
Timeline
THIRD PARTY ANALYST
Eljay I.T Consult
01.2019 - Current
Help Desk Analyst
PEPSI BEVERAGE COMPANY
11.2016 - 11.2018
Inventory Supervisor
Home Depot
12.2012 - 10.2015
Bachelor of Arts - Sociology
KWAME NKRUMAH SCIENCE AND TECHNOLOGY
CompTIA Security+
Scrum Master Accredited Certification
Summary
Highly skilled and detail-oriented professional with 5 years of experience in third-party risk management. Proficient in developing and implementing risk assessment frameworks, vendor evaluation, and monitoring processes. Adept at ensuring regulatory compliance and maintaining robust vendor relationships. Strong communicator and problem solver with a focus on minimizing potential risks and maximizing vendor performance.
Skills
- Cybersecurity Awareness
- Critical Thinking
- Interpersonal Skills
- Adaptability
- Vendor Due Diligence
Work History
THIRD PARTY ANALYST
Eljay I.T Consult
01.2019 - Current
- Conducted comprehensive risk assessments for all third-party vendors, identifying potential vulnerabilities and recommending risk mitigation strategies.
- Developed and implemented vendor management program, which improved efficiency and effectiveness of vendor onboarding, monitoring, and termination processes.
- Collaborated with cross-functional teams to assess and address vendor compliance with relevant regulations and industry standards.
Led negotiations with vendors to establish and maintain service level agreements (SLAs) and contract terms that aligned with company's risk appetite.
- Played key role in identifying and resolving critical vendor issues, ensuring minimal disruption to business operations.
- Conducted regular vendor audits, documenting findings, and recommending corrective actions to mitigate risks.
- Supported 10-member risk management team with multifaceted administrative assistance such as organizing and transmitting records.
Help Desk Analyst
PEPSI BEVERAGE COMPANY
11.2016 - 11.2018
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved technical issues by troubleshooting.
- Documented support interactions for future reference.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Provided customer support and technical support to 20 customers daily.
Inventory Supervisor
Home Depot
12.2012 - 10.2015
- Monitored completeness, accuracy and compliance during inventory transactions.
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Led and supervised inventory team, conducting training and setting appropriate schedules.
- Managed inventory control software system to provide inventory level updates and reordering notices.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Supervised over 20 inventory control personnel to support correct goods management and achievement of performance goals.
- Helped in reduce shrink by 15% which was company record for years.
Education
Bachelor of Arts - Sociology
KWAME NKRUMAH SCIENCE AND TECHNOLOGY
KUMASI - GHANA06.2012
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