Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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WISAM FAREED

San Antonio,TX

Summary

Self-motivated and reliable professional with a strong background in computer support and technical troubleshooting. Seeking a challenging position as a Computer Support Technician to utilize my problem-solving skills and provide exceptional support to faculty and staff. Detail-oriented, able to work autonomously or as part of a team, and experienced in handling fast-paced environments.

Overview

14
14
years of professional experience

Work History

Computer Technician, Technical Support, System Administrator

Adelaide, Australia
07.2015 - 03.2022
  • Provided technical support, troubleshooting, and maintenance for computer systems
  • Assisted with hardware and software-related issues for faculty and staff
  • Managed workstations and equipment, including installation, configuration, upgrades, and repairs.

Pizza maker

Adelaide, Australia
09.2012 - 07.2015
  • Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
  • Communicated with customer to provide menu offering details and assist with decision-making.

Library Assistant

Aldinga Library
Aldinga Beach, South Australia
09.2011 - 10.2014
  • Documented processes and procedures for review by management
  • Provided workstation imaging support for the classroom/lab environment
  • Maintained statistics, inventory records, and software library
  • Assisted with Help Desk phone support for hardware and software issues.[Aldinga Library- Adelaide, South Australia]
  • Collaborated with programming staff in software development and maintenance
  • Contributed to the maintenance of web content.

Administrative Assistant

National Diabetes Centre
Baghdad, Iraq
07.2008 - 09.2009
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Directed customer communication to appropriate department personnel.

Education

Retail/Customer Service Course genU - Adelaide -

01.2021

Certificate II Civil Construction: Civil Construction Top End - Lonsdale, SA -

01.2013

Advanced Diploma of Conveyancing -

Conveyancing TAFE
01.2012

Bachelor of Computer Science - Computer Science

Bagdad Collage of Economic Science University
01.2008

Skills

  • Verbal and Written Communication
  • Computer Troubleshooting
  • Time Management
  • Team Player
  • Problem Solving
  • Superior Work Ethic
  • Work Order Review
  • Customer Service Support
  • Help Desk Support
  • Administrative Support
  • Payment Processing
  • Reliable and Punctual

Languages

English
Professional
Arabic
Native/ Bilingual

Additional Information

Zaid Subhi

Watershed Engineer [City of San Antonio Public Works Dept]

zaid.subhi@sanantonio.gov

(210) 685-5735

Banan Ali

Senior International Service Representatives

alib@uthscsa.edu

(210) 500-9392

Timeline

Computer Technician, Technical Support, System Administrator

07.2015 - 03.2022

Pizza maker

09.2012 - 07.2015

Library Assistant

Aldinga Library
09.2011 - 10.2014

Administrative Assistant

National Diabetes Centre
07.2008 - 09.2009

Retail/Customer Service Course genU - Adelaide -

Certificate II Civil Construction: Civil Construction Top End - Lonsdale, SA -

Advanced Diploma of Conveyancing -

Conveyancing TAFE

Bachelor of Computer Science - Computer Science

Bagdad Collage of Economic Science University

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