Wisam Musa
Orlando,FL
Summary
Adept at troubleshooting and time management, I leveraged these skills at Universal Studios to enhance service quality and resolve complex technical issues. My expertise in PowerShell and a track record of effective collaboration highlight my ability to meet project objectives efficiently, underscoring my achievements rather than daily tasks.
Overview
2
2
years of professional experience
Work History
Equipment and Technology
Epic Universe
Orlando, FL
01.2025 - Current
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
IT Help Desk Technician
Universal Studios
Orlando, FL
09.2022 - 01.2025
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Implemented feedback from customer satisfaction surveys to improve service quality.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
Education
Bachelor of Science - Information Technology
University of Central Florida
Orlando, FL07-2025
Skills
- First Aid/CPR
- Recordkeeping
- Time management
- Troubleshooting
- Google drive
- Multitasking Abilities
- Operating Systems: Windows Server (2016, 2019, 2022), Linux (Ubuntu, CentOS)
- Cloud Services: Microsoft 365, Azure (VMs, AD, Security)
- Networking: TCP/IP, DNS, DHCP, VPN, Firewalls
- Virtualization: Hyper-V, VMware
- Scripting & Automation: PowerShell, Bash
Timeline
Equipment and Technology
Epic Universe
01.2025 - Current
IT Help Desk Technician
Universal Studios
09.2022 - 01.2025
Bachelor of Science - Information Technology
University of Central Florida
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