Summary
Overview
Work History
Education
Skills
References
Timeline
CustomerServiceRepresentative

Wisdom Blount

Vidalia,USA

Summary

Customer Service Representative with 4+ years of experience excels in resolving customer inquiries and issues with speed and accuracy. Demonstrates a strong set of skills including critical thinking, problem-solving, and active listening, ensuring high levels of customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ContinuumGlobal Solutions
04.2024 - Current
  • Help members understand how to best use their pharmacy benefits.
  • Provide mail pharmacy and home delivery services.
  • Confirm that the member insurance covers the service or prescription
  • Track the status of authorization requests and follow up with the Prescriber if there are delays or denials
  • Offer financial coverage for members to obtain their prescriptions.
  • Work with other team members to schedule services and complete tasks
  • Create and maintain records of all authorization requests

CUSTOMER SERVICE REPRESENTATIVE

Conviti
02.2021 - 06.2024
  • Customer Service Representative with 4+ years of experience excels in resolving customer inquiries and issues with speed and accuracy
  • Demonstrates a strong set of skills including critical thinking, problem-solving, and active listening, ensuring high levels of customer satisfaction and loyalty
  • Educated customers on each type of insurance coverage and made recommendations based on customer needs
  • Evaluated up to date insurance policies and recommend additional coverage when needed
  • Maintained all insurance documents in a confidential way by protecting the privacy and security of my clients, customers, & colleagues
  • Built a connection with customers by connecting with the customers emotions & being a active listener
  • Spoke directly to my customers' pain points, desires, and aspirations
  • Used language that resonates with their emotions and addressed their needs by understanding their challenges

CUSTOMER SERVICE REPRESENTATIVE

TELEPERFORMANCE USA
10.2020 - 05.2024
  • Clarified the customer's problem; determined the cause of the problem; explained the best solution to solve the problem; & followed up with the customer to ensure their problem is resolved
  • Excellent communication skills & able to respond to different types of situations
  • Recorded details of customer inquiries, comments and complaints
  • Provided quality service to diverse customers and managed high call volumes efficiently to ensure satisfaction
  • Paid attention to customer needs and wants so I can solve customer complaints at first contact
  • Reached a satisfactory resolution for the customer as quickly as possible by taking ownership of customer issues

Education

High School Diploma -

Toombs county High School
Lyons, Ga
01.2019

Skills

  • Critical thinking
  • Problem solving
  • Conflict resolution
  • Time management
  • Empathy
  • Service quality
  • Active listening
  • Documentation management
  • Call management
  • Data Entry

References

  • Lutwinder Butler Supervisor, LutwinderButler@Gmail.com, 912-245-5998
  • Joshua Roach, Teleperformance Manager, roach@teleperformanceusa.com, 877-877-8971
  • Racheal Nott ,Continuum Manager,(915) 479-0514

Timeline

Customer Service Representative

ContinuumGlobal Solutions
04.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Conviti
02.2021 - 06.2024

CUSTOMER SERVICE REPRESENTATIVE

TELEPERFORMANCE USA
10.2020 - 05.2024

High School Diploma -

Toombs county High School

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Wisdom Blount