Wisdom Quiroz
Biloxi,MS
Summary
Workforce Professional with shown expertise in developing excellent relationships, keen talents, a high level of initiative, attention to detail, self-starter, and dedication to excellence and progress. Experienced in Program Management, Customer Support, Communications, Records Management, Calendar Management / Scheduling, and Relationship Building. Exhibits the capacity to deliver customer service in high-volume environments. Experienced in interacting effectively with those from all backgrounds and conversing tactfully with challenging customers/clients. A demonstrated history of integrating the company's mission with targeted results through empowerment, growth, and usage of people, processes, and technology. Ability to execute tasks autonomously and to be self-disciplined in a virtual work setting. An undergraduate degree in Psychology and ten years of cumulative employment history.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Military Family Employment Advocate
CareerSource Okaloosa Walton
05.2022 - 03.2023
- Designed and implemented extensive and sustainable military to civilian transition program for 150-200 members of the military community separating, enduring medical retirement, or retiring after 20 years of service
- Presented available services to 80-100 active-duty service members and their spouses on a biweekly basis during military outreach on military instillations
- Provided 1:1 services to a caseload of 150-200 clients through offering professional assistance with resume development, career search, mock interviews, and workshops on networking sites such as LinkedIn
- Attended monthly community events to reach out to employers on behalf of military spouse job seekers and military spouses
- Received the annual 2022 Veteran Incentive Award from the Florida State DEO in a group effort.
- Collaborated with families to assist in growth, development and education to increase potential.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
Personal Banker
Fnbt Bank
12.2019 - 04.2019
- Established over $2.5M in checking, savings, trust, and certificate of deposit accounts by opening 150+ small-business and personal accounts
- Increased customer satisfaction in an environment of rapid change by utilizing client relationship development and organizing communication between clients and colleagues regarding financial services
- Provided assistance to 50-100 customers per day with account management, deposits, withdrawals, online banking, fraud claims, card services, bond redemption, and both domestic and international wire transfers.
Supervisor
Bealls Outlet
08.2019 - 12.2019
- Responsible for merchandise set up, store promotions, weekly inventory management, and weekly freights; directed and managed 5-10 personnel in the sales department
- Trained 10-15 newly hired staff members on company expectations, daily store targets, standards of excellence in customer service, product expertise, and merchandising
- Exercised beneficial interpersonal skills by contributing to customer service, assessing their needs, sharing promotions, and ensuring a smooth checkout process.
Program Assistant
Hurlburt Field NAF
05.2019 - 12.2019
- Ensured the safety and accountability of children and teens ages 6 weeks to 18 years; established activities and special events that address children's physical, social, emotional, and cognitive needs
- Created a program setting that sustained participant interest while also encouraging positive connections with other children, youth, and adults
- Provided assistance in the preparation, arrangement, and maintenance of indoor and outdoor activity areas and supplies to accommodate daily activities and physical exercise.
- Assisted with planning and coordinating day-to-day and special program activities.
Member Service Representative
Navy Federal Credit Union
03.2018 - 05.2019
- Engaged with over 100 clients per day in a high volume, schedule-driven, and structured contact center environment, accommodating those of the military and military affiliated community via telephone and chat
- Made use of active listening skills to connect existing and prospective customers with financial services applications and products such as checking accounts, savings accounts, IRAs, Certificates, high interest earning account, car loans, mortgages, online banking enrollments, and processing transactions
- Safeguarded millions of dollars across numerous accounts by recognizing fraud tendencies and red flags, and counseled personal and corporate account clients on preventative actions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Rehabilitation Technician
Halcyon Rehabilitation
05.2016 - 05.2018
- Assisted occupational, speech and physical therapists with 10-20 patients each day
- Managed sensitive client files and medical data, in addition to scheduling, preparing, and transporting patients to rehabilitative treatments
- Protected patient privacy by adhering to HIPPA laws and all federal and local requirements, encouraging patient security and trust between the patient and the business
- Maintained a working understanding of insurance codes, Medicare procedures, EMR medical files, and other referral processes.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
Assistant Manager
Jimmy Jazz
05.2015 - 09.2016
- Manage team of 15 and inspired team to drive sale metrics, reaching daily store goal of 97%
- Leverage data to inform promotions and create programs that resulted in a 20% increase in sales
- Implement a staff training program executing around 2 new hire trainings per week
- Forecast and budget over 250 SKUs per weekly order
- Interface with 200 customers on average per shift, helping customers make selections and up selling by 10%
- Maintained friendly and professional customer interactions
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Dominos
04.2013 - 08.2014
- Accepted payment from customers and made change as necessary
- Cleaned and prepared various foods for cooking or serving
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Up-sold additional menu items, beverages and desserts to increase restaurant profits
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Arts - Industrial/Organizational Psychology
The University of West Florida
Pensacola, FL 01.2021 - 12.2022
Associate of Arts - Business Administration
Pensacola Sate College
Pensacola, FL 01.2017 - 08.2020
Skills
Program Operations
- Detailed Records and Reporting
- Client Management
- Call Center Operations
- Relationship Building
- Customer Service
- Regulatory Compliance
- Talent Acquisition
- Data Entry
- Personal Finance
- Membership Inquiries and Renewals
- Customer Advocate
- Staff Training
- Time Management Skills
- Issue Resolution
- Verbal and Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Military Family Employment Advocate
CareerSource Okaloosa Walton
05.2022 - 03.2023
Bachelor of Arts - Industrial/Organizational Psychology
The University of West Florida
01.2021 - 12.2022
Personal Banker
Fnbt Bank
12.2019 - 04.2019
Supervisor
Bealls Outlet
08.2019 - 12.2019
Program Assistant
Hurlburt Field NAF
05.2019 - 12.2019
Member Service Representative
Navy Federal Credit Union
03.2018 - 05.2019
Associate of Arts - Business Administration
Pensacola Sate College
01.2017 - 08.2020
Rehabilitation Technician
Halcyon Rehabilitation
05.2016 - 05.2018
Assistant Manager
Jimmy Jazz
05.2015 - 09.2016
Customer Service Representative
Dominos
04.2013 - 08.2014
Similar Profiles
Ryan ThorntonRyan Thornton
Emergency Veterinary Technician at Emergency Veterinary Clinic Of Okaloosa And WaltonEmergency Veterinary Technician at Emergency Veterinary Clinic Of Okaloosa And Walton
KENNETH WALLACEKENNETH WALLACE
Operations Management Consultant II/ Veterans Program Manager at Career Source Okaloosa WaltonOperations Management Consultant II/ Veterans Program Manager at Career Source Okaloosa Walton
James FullwoodJames Fullwood
Program Services Data Analyst at CareerSource Northeast FloridaProgram Services Data Analyst at CareerSource Northeast Florida
Nikia CarterNikia Carter
Administrative Associate at Memorial Health SystemAdministrative Associate at Memorial Health System
Sondra Love-MageeSondra Love-Magee
Network Technical at Memorial Hospital BiloxiNetwork Technical at Memorial Hospital Biloxi