Wisdom Snowball
Oklahoma City,OK
Summary
Dynamic and dedicated professional with extensive experience in early childhood education and customer service, notably at Childcare Network. Proven ability to enhance safety and cleanliness while fostering positive relationships. Skilled in conflict resolution and proficient in Microsoft Office, ensuring exceptional service and satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Daycare Assistant
10 Gym
06.2025 - Current
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
Customer Service Representative
Dartphone
10.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Daycare Teacher
Childcare Network
12.2022 - 06.2023
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
Daycare Teacher
Jr Jays Academy
08.2022 - 12.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Front Desk Agent
Holiday Inn Hotel
02.2022 - 04.2022
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Desk Agent
Hampton Inn Suites
02.2021 - 01.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Increased customer loyalty with exceptional communication skills and personalized service.
Crew Member
McDonald's
07.2018 - 08.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Early Childhood Care And Education
University of Central Oklahoma
Edmond, OK05-2026
Skills
- Cleaning and sanitizing
- Infant care
- Health and safety
- Early childhood education
- Critical thinking
- Data entry
- Customer service
- Problem resolution
- Conflict resolution
- Computer proficiency
- Call center experience
- Microsoft Excel
- Complaint resolution
- Professional telephone demeanor
- Hospitality services
- Time management
- Credit and cash payments
- Oral and written communications
- Guest accommodations
- Hospitality service expertise
- Front desk management
- Microsoft office
- POS systems
- Room assignments
Timeline
Daycare Assistant
10 Gym
06.2025 - Current
Customer Service Representative
Dartphone
10.2023 - 11.2024
Daycare Teacher
Childcare Network
12.2022 - 06.2023
Daycare Teacher
Jr Jays Academy
08.2022 - 12.2022
Front Desk Agent
Holiday Inn Hotel
02.2022 - 04.2022
Front Desk Agent
Hampton Inn Suites
02.2021 - 01.2022
Crew Member
McDonald's
07.2018 - 08.2020
No Degree - Early Childhood Care And Education
University of Central Oklahoma
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