Wisdom Faith Williams
Tolleson,AZ
Summary
Software QA, Integration, and Digital Product professional with over 7 years of experience supporting enterprise financial services clients, including Wells Fargo, in complex, compliance-driven environments. Proven expertise in CRM-integrated systems, Salesforce, API and data validation, UAT, and large-scale system integrations, with a strong background in ensuring quality, stability, and data integrity across enterprise platforms. Experienced in partnering with Product, Engineering, and business stakeholders to support legacy system modernization and CRM migration initiatives, including readiness for Microsoft Dynamics, and Salesforce.
Overview
8
8
years of professional experience
Work History
Application Support Specialist
Mashura LLC fka CUBEX LLC
Scottsdale, AZ
12.2021 - Current
- Provide application and CRM-focused support using Salesforce, documenting cases, tracking issue resolution, and maintaining accurate records for client-facing workflows and escalations.
- Support integrated software platforms involving inventory management, permissions, reporting, and third-party system integrations, ensuring data accuracy and workflow continuity.
- Partner with internal engineering and operations teams to troubleshoot application, data, and integration issues, escalating defects and configuration gaps as needed.
- Execute UAT and regression testing for software upgrades, configuration changes, and integration updates to ensure system stability prior to and following production releases.
- Utilize SQL Server and system tools to validate data integrity, execute scripts, manage services, and support application upgrades across production environments.
Integration & Software QA Manager
MBSi Corp
Phoenix, AZ
10.2021 - 01.2024
- Served as the primary integration and QA lead supporting Wells Fargo, validating CRM-integrated repossession management workflows across complex enterprise systems similar to Siebel CRM, including post-onboarding maintenance, data accuracy, and workflow gap remediation.
- Managed an offshore team of 14 QA analysts supporting 7 integrated SaaS platforms, ensuring comprehensive test coverage, alignment with enterprise client requirements, regulatory compliance, and large-scale system dependencies.
- Consulted on multi-system integration initiatives, reviewing transaction logs, API and batch workflows, and exception handling, while collaborating with Product Managers, BAs, and Engineering to prevent regressions and ensure operational continuity.
- Led P1/P2 production escalation calls with Wells Fargo, driving root-cause analysis, rapid remediation of critical integration and data issues, and ensuring system stability for enterprise CRM-adjacent workflows.
- Reviewed and debugged Python and Java services, validated API integrations, optimized SQL Server queries, and partnered with AWS, .NET, Azure, and mobile development teams to deliver performance improvements, enhance reliability, and support enterprise-scale digital workflows.
Software QA Analyst
MBSi Corp
Phoenix, AZ
06.2019 - 10.2021
- Collaborated directly with Wells Fargo internal QA and business teams to conduct UAT, validating that code changes and enhancements did not disrupt CRM-driven integration workflows.
- Supported a large-scale data migration and integration initiative, ensuring data accuracy and consistency across multiple enterprise systems impacting Wells Fargo and other financial services clients.
- Executed daily validation of API integrations and database transactions, using Postman (JSON), SoapUI (XML), and SQL to ensure seamless system-to-system communication.
- Identified, documented, and tracked integration and CRM-related defects in JIRA, partnering with Product, QA, and Engineering teams to prioritize fixes aligned with business and compliance needs.
- Supported the adoption of Okta identity and access management, validating secure authentication across web, mobile, and desktop platforms used by enterprise clients.
Application Support Specialist Level II
MBSi Corp
Phoenix, AZ
05.2018 - 06.2019
- Provided Level 2 support for enterprise integrated repossession management systems used by financial services clients, including Wells Fargo, ensuring continuity during legacy-to-modern platform migrations across web, mobile, and desktop applications.
- Analyzed and resolved cross-system data discrepancies affecting CRM-adjacent workflows, accelerating customer migration timelines and improving data reliability.
- Conducted UAT and regression testing for production releases involving APIs, databases, and repossession management workflows across multiple platforms.
- Partnered with engineering, QA, and leadership teams to escalate and resolve system outages, minimizing disruption to integrated client workflows.
- Supported troubleshooting for web, mobile, and desktop applications, ensuring accurate data handling, seamless integration, and operational continuity for repossession management clients.
Education
Bachelor of Arts - Digital Film And Production
Grand Canyon University
Phoenix, AZ04-2019
Skills
CRM & Enterprise Platforms: Siebel CRM, Salesforce, Microsoft Dynamics, Enterprise SaaS Platforms
Integration & Data: System Integrations, API Testing (REST/SOAP), Data Mapping, Data Migration, SQL Server, System Logs, Batch Processing
Digital Product & Delivery: Digital Product Support, UAT, Agile/Scrum, Sprint Planning, Backlog Grooming, Defect Management, Release Validation
Tools & Technologies: JIRA, Postman, SoapUI, SQL Server, Okta, Python, Java, AWS, Azure, NET
Stakeholder & Governance: Enterprise Client Consulting, Cross-Functional Collaboration, P1/P2 Incident Management, Compliance Testing & Validation
Timeline
Application Support Specialist
Mashura LLC fka CUBEX LLC
12.2021 - Current
Integration & Software QA Manager
MBSi Corp
10.2021 - 01.2024
Software QA Analyst
MBSi Corp
06.2019 - 10.2021
Application Support Specialist Level II
MBSi Corp
05.2018 - 06.2019
Bachelor of Arts - Digital Film And Production
Grand Canyon University