Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wiseguerla Henry

Lehigh Acres,Florida

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Flexible hard worker ready to learn and contribute to team success. Resourceful Medical Assistant experienced in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Gap Outlet
Fort Myers, FL
07.2021 - Current
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.

Cashier Team Lead

Henry's Supermarket
Fort Myers, FL
04.2017 - 05.2021
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.

Education

Phlebotomy Training Medical Assistant -

Zeal Technical Institute
01.2021

High School Diploma -

Dunbar High School
Fort Myers, FL
08.2018

Medical Assisting

Zeal Technical Institute
Cape Coral, FL
07.2020

Skills

  • MS Office proficiency
  • Customer Support
  • Verbal Communication
  • Problem Resolution
  • Software troubleshooting
  • Bilingual [Language] and English
  • Schedule mastery
  • Data evaluation
  • Clerical support
  • Problem-solving abilities
  • Project management abilities
  • Technologically savvy
  • Microsoft Office expertise
  • Call Center Operations

Timeline

Customer Service Associate

Gap Outlet
07.2021 - Current

Cashier Team Lead

Henry's Supermarket
04.2017 - 05.2021

Phlebotomy Training Medical Assistant -

Zeal Technical Institute

High School Diploma -

Dunbar High School

Medical Assisting

Zeal Technical Institute
Wiseguerla Henry