Wise Kohyar
Davenport
Summary
Results-driven banking professional with a proven track record at J.P. Morgan & Chase, achieving 99.8% transactional accuracy. Skilled in process improvement and client support, I excel in regulatory adherence and issue resolution, enhancing operational efficiency and customer satisfaction. Adept at leveraging advanced Excel and CRM platforms to optimize workflows. Seasoned Associate Banker with comprehensive knowledge in retail banking and customer service. Demonstrated ability to build relationships, handle complex transactions, and provide financial advice. Proven strengths include problem-solving skills, analytical thinking, and a strong grasp of risk management principles. Previous work has made significant impact in improving customer satisfaction and driving operational efficiency in banking environments.
Overview
7
7
years of professional experience
Work History
Associate Banker
J.P. Morgan & Chase
San Leandro
06.2023 - Current
- Maintained 99.8% transactional accuracy across high-volume financial operations, consistently meeting audit, compliance, and internal control standards.
- Identified, documented, and escalated security and policy discrepancies, directly supporting branch-level risk mitigation and fraud prevention efforts.
- Enforced cash-handling, verification, and documentation protocols while managing cash drawers up to $100,000 with zero discrepancies.
- Improved operational workflows, reducing customer wait times by 20% while maintaining strict compliance requirements.
- Served as a trusted resource on Chase systems and procedures, assisting colleagues with compliance-aligned troubleshooting and process adherence.
- Supported client retention and satisfaction by resolving issues accurately and aligning solutions with institutional policies.
Associate Banker Intern
J.P. Morgan & Chase
Alameda
01.2023 - 06.2023
- Supported daily compliance operations by following verification, documentation, and escalation procedures in a regulated banking environment.
- Improved currency-handling efficiency while maintaining full adherence to internal control standards.
- Recognized for professionalism and accuracy through positive customer service feedback.
- Gained hands-on experience with banking platforms, transaction monitoring, and branch security protocols.
Internet Sales Manager
Honda of Stevens Creek
San Jose
06.2021 - 11.2021
- Managed high-volume client communications while ensuring accurate data entry, documentation, and follow-up tracking.
- Resolved client inquiries and concerns with professionalism, supporting retention and service quality metrics.
- Partnered with leadership to maintain clean sales data and reporting used for operational and compliance review.
Audi Brand Specialist
Fletcher Jones Audi of Fremont
Fremont
06.2019 - 08.2020
- Delivered compliant, client-focused sales experiences by adhering to pricing, documentation, and disclosure standards.
- Collaborated with internal teams to ensure accurate records, follow-ups, and customer information management.
Education
BA - Human Development (Adult Concentration)
California State University, East Bay
Hayward, CA01.2026
Specialized training - Consumer Banking, Financial Operations
Year Up
San Francisco, CA07.2023
AA - Social Science, Human Development
Ohlone College
Fremont, CASkills
- Transaction monitoring
- Internal controls
- Audit readiness
- Fraud awareness
- Escalation procedures
- Regulatory adherence
- Process improvement
- Workflow optimization
- Documentation accuracy
- Quality control
- Client support
- Issue resolution
- Consultative communication
- Retention
- Service quality
- Advanced Excel
- Reporting
- CRM platforms
- MS Office
- Teller Express
- BDC tools
- Professional writing
- Stakeholder communication
- Cross-functional collaboration
Core Skills
Transaction monitoring, Internal controls, Audit readiness, Fraud awareness, Escalation procedures, Regulatory adherence, Process improvement, Workflow optimization, Documentation accuracy, Quality control, Client support, Issue resolution, Consultative communication, Retention, Service quality, Advanced Excel, Reporting, CRM platforms, MS Office (Excel, Word, PowerPoint, Outlook), Teller Express, BDC tools, Professional writing, Stakeholder communication, Cross-functional collaboration, Farsi / Dari (Proficient), English (Extremely Proficient)
Timeline
Associate Banker
J.P. Morgan & Chase
06.2023 - Current
Associate Banker Intern
J.P. Morgan & Chase
01.2023 - 06.2023
Internet Sales Manager
Honda of Stevens Creek
06.2021 - 11.2021
Audi Brand Specialist
Fletcher Jones Audi of Fremont
06.2019 - 08.2020
BA - Human Development (Adult Concentration)
California State University, East Bay
Specialized training - Consumer Banking, Financial Operations
Year Up
AA - Social Science, Human Development
Ohlone College