Wislande Romelus
Anderson
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Correctional Officer
The GEO Group, Inc.
06.2023 - 01.2024
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Cashier Cage
Seminole Hard Rock Casino & Hotel Hollywood
04.2017 - 07.2019
- Provide service with respect and passion
- Process Credit and Debit card advancements for guest
- Cash personal checks
- Exchange cash, chips, and tickets at the cage window
- Process all transaction accurately and with integrity
- Balance cash drawer at the end of each shift
- Enter patron transactions into the company computer system accurately
- Prepare paperwork, balance sheets and documents in accordance with our Standards and Procedures (S&P's)
Customer Service Representative
Alta Resources
02.2015 - 01.2017
- Thrive in fast-paced environments
- You keep member satisfaction as your top priority
- Able to stand for long periods of time while assisting customers quickly and accurately
- Maintaining a positive attitude
- Providing exceptional customer service answering any questions
- Maintaining a clean, neat, and member-ready area
Personal Care Aide
JC PRIVATE DUTIES HOME HEALTH AID CNA
01.2011 - 11.2013
- Implemented individualized care plans developed by healthcare professionals, adapting as needed to meet changing client needs.
- Utilized mobility aids to help clients with physical limitations move around safely and comfortably.
- Administered medications as prescribed by healthcare providers, following strict protocols and guidelines.
- Assisted clients with daily living activities using electronic health record software to document care plans and updates.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Cashier/Customer Service
Walmart
07.2007 - 12.2010
- Highest possible level of quality; and exhibiting energy, commitment, and passion for the work
- Registers sales on a cash register by scanning items, itemizing, and totaling customers' purchases
- Resolves customer issues and answers questions
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate degree - Paralegal Studies
Penn Foster
Scranton, PA01.2025
CAREER DIPLOMA - PHARMACY TECH
CNA Training Academy
Clearwater, PA01.2025
High school diploma or GED -
PENN FOSTER COLLEGE ONLINE
Foster, PA03.2012
Skills
- Problem solver
- Multi-tasker
- Fast learner
- Adaptability
- Bilingual
- Creole
- Spanish
- Cashiering
- Food Preparation
- Meal Preparation
- Caregiving
- Home Care
- Medical Terminology
- Vital Signs
- 10 Key Data Entry
- Cash Handling
- Microsoft Word
- Order Entry
- Computer Skills
- Guest Services
- Microsoft Outlook
- Communication skills
- Customer service
- Microsoft Excel
- Windows
- Microsoft Office
- Organizational skills
- Human resources
- Teaching
- Banking
- Yardi
- Hotel experience
- Property management
- Typing
- Data collection
- 10 key typing
- Basic maths
- Retail maths
- Cooking
- First aid
- Care plans
- Time management
- Analysis skills
- Animal restraint
- Phone etiquette
- Data entry
- Administrative experience
- Social work
- Interpretation
- HIPAA
- Patient observation
- Inpatient
- Behavioral health
- Conflict management
- Corrections facility medical clinic
- Security
- Long term care
- Account management
- Financial services
- Document management systems
- Supervising experience
- Manufacturing
- Relationship management
- Front desk
- Experience with children
- Working with people with autism
- Management
- Writing skills
- Fair Housing regulations
- Customer relationship management
- Upselling
- Law office
- Legal administrative experience
- Transcription
- Fluent
Certification
- First Aid Certification
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
Creole
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Correctional Officer
The GEO Group, Inc.
06.2023 - 01.2024
Cashier Cage
Seminole Hard Rock Casino & Hotel Hollywood
04.2017 - 07.2019
Customer Service Representative
Alta Resources
02.2015 - 01.2017
Personal Care Aide
JC PRIVATE DUTIES HOME HEALTH AID CNA
01.2011 - 11.2013
Cashier/Customer Service
Walmart
07.2007 - 12.2010
High school diploma or GED -
PENN FOSTER COLLEGE ONLINE
Associate degree - Paralegal Studies
Penn Foster
CAREER DIPLOMA - PHARMACY TECH
CNA Training Academy
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