WISLER CAYEMITTE
Miami,FL
Summary
Dynamic professional with extensive experience at Uber, excelling in customer service and GPS proficiency. Skilled in electrical installation and bilingual communication, I consistently enhance client satisfaction and streamline operations. Committed to safety compliance and maintaining high standards, I effectively manage challenges and drive results in fast-paced environments.
Diligent Plumber with solid background in providing strategic advice and support. Proven track record of implementing solutions that enhance operational efficiency and stakeholder satisfaction. Demonstrated expertise in analytical thinking and effective communication.
Overview
25
25
years of professional experience
Work History
Services Advisor/Service Plumber
Benjamin Franklin Plumbing
05.2025 - Current
- Developed strategic plans to enhance customer service operations.
- Led cross-functional teams to implement process improvements, driving efficiency.
- Provided mentorship and guidance to junior advisors, fostering professional growth.
- Analyzed market trends to inform decision-making and optimize service offerings.
- Evaluated performance metrics to identify areas for improvement in services provided.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Installed and repaired plumbing systems in residential and commercial properties.
- Oversaw project timelines and ensured compliance with local building codes.
- Mentored junior plumbers, providing training on best practices and safety protocols.
- Diagnosed plumbing issues and implemented effective solutions to minimize downtime.
- Collaborated with contractors to coordinate plumbing installations during construction projects.
- Conducted routine maintenance checks to enhance system efficiency and longevity.
- Utilized advanced tools like pipe cameras and drain snakes for precise assessments.
- Mentored apprentice plumbers in proper techniques, safety protocols, and industry standards for quality workmanship.
- Maintained a safe working environment by adhering to OSHA regulations and following industry best practices.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Selected type and size of piping required for each project.
- Filled pipe systems with water and air to determine location of leaks.
Self Employed/Uber Partner
Uber
08.2018 - 04.2025
- Offered riders information about local attractions and restaurants.
- Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
- Managed customer complaints professionally and courteously.
- Organized vehicle maintenance and ensured it was up to date with all required certifications.
- Kept track of mileage driven for tax purposes using designated tracking software.
- Adhered to local driving laws while transporting passengers safely from point A to point B.
Electrician/Plumber/HVAC Technician
Top Shelf Services
07.2022 - 10.2024
- Prepared sketches showing location of wiring and equipment or followed diagrams during installation process.
- Tested electrical systems and circuit continuity using ohmmeters, voltmeters, or oscilloscopes.
- Interpreted schematics, blueprints and diagrams to complete projects on time.
- Pulled insulated wires or cables through conduits to complete circuits.
- Performed electrical utility services for industrial-based and new building projects.
- Connected wires to circuit breakers, transformers, or other components.
- Selected equipment and fixtures to draft wiring layouts and develop plans for installation according to project specifications.
- Followed safety procedures when working on energized circuits; observed lockout and tagout requirements when servicing equipment.
- Performed electrical installations, maintenance and repairs of electrical systems, wiring, fixtures and components.
- Oversaw project details and adhered to diagnosis, wiring and OSHA regulations.
- Installed conduits or pipes inside partitions, walls or other designated, concealed areas.
- Constructed control panels from blueprints or schematic drawings.
- Evaluated electrical systems, equipment, and components to identify and resolve defects and safety risks.
- Reviewed blueprints to determine electrical component and wiring locations.
- Connected wires to circuit breakers, junction boxes and components in residential and commercial properties.
- Installed conduit, wire and motor controls.
- Fabricated parts according to specifications using hand and power tools.
- Developed accurate estimates and proposals to perform electrical installations and troubleshooting.
Patient Care Coordinator/remote
Cerebral Inc
03.2021 - 05.2022
- Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
- Processed patient intake information and updated medical records prior to treatment.
- Obtained informed consent and payment documentation from patients and filed in system.
- Operated EMR/EHR software.
- Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Documented patient counters in hospital system and initiated follow-up actions.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
Server
SLS Hotels
07.2014 - 07.2018
- Provide a great experience for my guests by making them feel comfortable and upselling menu items
- Operate POS systems & cash handling
- Ran food from the kitchen
- Bus tables for faster turns to generate higher sales and income
- Always kept a clean working environment while also helping others when needed.
- I am a master at multitasking
- Prepared drinks according to standard recipes.
- Complete side work before leaving work
IRD Server/Ambassador
SLS South Beach
06.2013 - 07.2014
Food Server
Wynwood Kitchen & Bar
10.2012 - 07.2014
Waiter/Server
Shelborne Hotel
11.2011 - 06.2012
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences, enhancing dining experiences.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new team members on service protocols and best practices for guest engagement.
- Streamlined table turnover processes, improving efficiency during peak service hours.
- Resolved customer complaints swiftly, fostering positive guest relationships and loyalty.
- Implemented feedback mechanisms to enhance service quality and operational procedures.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Maintenance Engineer/Site Superintendent
Yates & Associates
08.2010 - 07.2011
- Operated company vehicles and cell phone to appoint various job tasks
- Inspect various job site and properties for proper building.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Install plumbing Ruffins
- Repaired leaks on swimming pools, kitchens, bathrooms.
- Repaired water pumps, water heaters, pool jets, skimmers and drains.
- Repaired power tools, A/C systems and refrigerators, stove ovens, kitchen and bathroom cabinets.
- Installed plumbing and electrical ruff ends in new builds and older homes.
- Led the installation of new equipment, ensuring compliance with technical specifications and safety standards.
- Ran full electrical on new builds.
- Replaced worn parts or components in accordance with manufacturer specifications.
- Ensured strict adherence to health and safety regulations, reducing the risk of workplace incidents.
Shift Manager
McDonalds
12.2000 - 11.2004
- Maintained cleanliness and organization of work area.
- Resolved conflicts between employees or customers in a professional manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Ensured compliance with food safety regulations and quality standards.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Coached employees on interactions with customers to drive exceptional service.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between staff members in a professional manner.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed daily cash intake by counting out registers and tabulating profits.
- Recommended opportunities for growth and advancement to motivate employees.
- Analyzed sales data to identify trends and areas for improvement.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Helped employees accomplish tasks during peak periods.
Education
Some College (No Degree) - HVAC Technician
National Technical Institute
Las Vegas, NVElectrical Diploma -
FIU University
Miami08.2024
Medical Billing and Coding Diploma -
Everest Institute
Miami Gardens07.2009
High School Diploma -
Miami Central Senior High School
Miami-Dade01.2001
Skills
- Electrical Diploma
- Universal HVAC License
- Bilingual-English and Creole
- Intermediate Spanish
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Electrical installation
- HVAC troubleshooting
- Medical coding
- Blueprint interpretation
- Customer service
- Safety compliance
- Situational awareness
- Vehicle maintenance
- Cleanliness
- Tech-savviness
- GPS proficiency
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Relationship building
- Strategic planning
- Problem-solving
- Decision-making
Languages
English
Spanish
Limited Working
Timeline
Services Advisor/Service Plumber
Benjamin Franklin Plumbing
05.2025 - Current
Electrician/Plumber/HVAC Technician
Top Shelf Services
07.2022 - 10.2024
Patient Care Coordinator/remote
Cerebral Inc
03.2021 - 05.2022
Self Employed/Uber Partner
Uber
08.2018 - 04.2025
Server
SLS Hotels
07.2014 - 07.2018
IRD Server/Ambassador
SLS South Beach
06.2013 - 07.2014
Food Server
Wynwood Kitchen & Bar
10.2012 - 07.2014
Waiter/Server
Shelborne Hotel
11.2011 - 06.2012
Maintenance Engineer/Site Superintendent
Yates & Associates
08.2010 - 07.2011
Shift Manager
McDonalds
12.2000 - 11.2004
Some College (No Degree) - HVAC Technician
National Technical Institute
Medical Billing and Coding Diploma -
Everest Institute
High School Diploma -
Miami Central Senior High School
Electrical Diploma -
FIU University