Summary
Overview
Work History
Education
Skills
Languages
Communication Skills
Languages
Accomplishments
Timeline
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Wislerson Moise

Drexel Hill,PA

Summary

To find a job that utilized a broad range of my managerial and business skills and offer the potential for an advancement in a large company.

Overview

9
9
years of professional experience

Work History

Cargo Agent

PHL Airport Int’l
Philadelphia, USA
02.2024 - Current
  • Assisting Customers on picking or dropping off freights, Scanning, screening Load and off load Trucks by using forklifts, Pallets Jacks ect
  • Provided customer service in accordance with company policies and procedures.
  • Communicated effectively with truck drivers regarding pickup and delivery schedules.
  • Organized freight according to destination requirements and established timelines for deliveries.

Package Handler

FEDEX GROUND
Bridgeport, Pennsylvania
09.2023 - 12.2024
  • Loading and unloading trucks, scanners, Inspect products for quality and report damages
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Organized packages according to type, size, destination, and other specifications.

Customer Service, Back Office Agent, Up Sale

T-Mobile
, Dominican Republic
09.2020 - 01.2023
  • Interact with agent and customers, troubleshoot phones, apply payment offer a few technologies programs that could help them secure
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
  • Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.

Customer Service Agent

Samsung
, Dominican Republic
05.2018 - 04.2020
  • Assisting customers with their home appliances help them to perform a soft self -troubleshooting, Apply payment
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Provided product information to customers in a timely manner.
  • Resolved customer complaints quickly and efficiently.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.

WORK FROM HOME Customer Service Roadside Assistance

ARISE
, Dominican Republic
03.2016 - 01.2018
  • Interacting with customers, make sure they’re safe helping them to find their way home and get help on the way
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
  • Assisted customers with product selection based on individual needs.
  • Created detailed reports detailing customer interactions that were shared with senior staff members.

Education

Diploma in electricity industrial -

01.2010

Bachelor degree -

UNIQUA University
Port Au Prince, Haiti
01.2007

Skills

  • Fluent
  • Intermediate
  • Computer troubleshooting and accessories

Languages

fluent, intermediate

Communication Skills

I’m responsible for creating and maintaining a favorable public image by following all the details about my job.

Languages

English
Professional
Spanish
Limited

Accomplishments

  • Good Customer Service Agent

Timeline

Cargo Agent

PHL Airport Int’l
02.2024 - Current

Package Handler

FEDEX GROUND
09.2023 - 12.2024

Customer Service, Back Office Agent, Up Sale

T-Mobile
09.2020 - 01.2023

Customer Service Agent

Samsung
05.2018 - 04.2020

WORK FROM HOME Customer Service Roadside Assistance

ARISE
03.2016 - 01.2018

Diploma in electricity industrial -

Bachelor degree -

UNIQUA University

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Wislerson Moise