Wisline Danis
Boynton Beach,FL
Summary
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
A qualified, enthusiastic, reliable, persuasive. With over 5 years in customer service. 7 years working with diverse people in a variety of culture. I am a motivated team player with immense knowledge of multi-tasking and meeting strict deadlines. Currently seeking a challenging career that utilizes my talents, researching, and communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Advanced Global Accounting Firm
04.2021 - Current
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
Overnight Team Lead
RaceTrac
03.2016 - 10.2018
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Private Duty Home Health Assistant
Assistant Hands
02.2005 - 04.2014
- Provide in-home care for disabled, cognitively impaired, or chronically ill patients
- Ensure patients adhere to care plans, diets, and exercise regimens
- Assist patients with daily personal care task such as bathing, dressing, and grooming.
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
CASHIER/CUSTOMER SERVICE REPRESTATIVE
Walmart
01.2007 - 05.2013
- knowledgeable of cash management principle and account balancing
- Resolved customer complaints and maintained clean and tidy checkout area.
- The ability to multitask without losing focus
- Managing internal/external relations successfully
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Associate of Science - Accounting Technology And Bookkeeping
Palm Beach State College
Lake Worth, FL05.2027
Skills
- Excellent communication skills
- Bilingual in French & Creole
- Organized
- Reliable
- Professional skills, Payroll processor, Bookkeeping Data entry, and tax preparer
- Strong computer skills
- Excellent customer service
- Microsoft Word, Excel, and PowerPoint
Certification
- Licensed [ NMLS ID 2538561 ]
Timeline
Assistant Operations Manager
Advanced Global Accounting Firm
04.2021 - Current
Overnight Team Lead
RaceTrac
03.2016 - 10.2018
CASHIER/CUSTOMER SERVICE REPRESTATIVE
Walmart
01.2007 - 05.2013
Private Duty Home Health Assistant
Assistant Hands
02.2005 - 04.2014
Associate of Science - Accounting Technology And Bookkeeping
Palm Beach State College
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