Wisline Norvelus
Ocoee
Summary
Dynamic professional with extensive experience at Amazon, excelling in package sorting and RF scanner operation. Proven ability to enhance workflow efficiency and uphold safety protocols. Strong problem-solving skills complemented by effective client communication, ensuring high-quality service delivery and satisfaction. Committed to achieving operational excellence in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Amazon sortation Associate
Amazon
Apopka
11.2023 - Current
- Sorted packages efficiently for timely distribution within the warehouse.
- Operated machinery to assist in the sorting process safely.
- Inspected packages for damage and ensured proper labeling before dispatch.
- Collaborated with team members to maintain smooth workflow during shifts.
- Followed safety protocols to minimize risks during sorting operations.
- Scanned barcodes on packages using RF scanners.
- Collaborated with other team members to ensure efficient workflow of packages through the process line.
Client Specialist
Bloomingdales Clothing Store
Orlando
10.2021 - 06.2023
- Assisted clients with inquiries and resolved service-related issues efficiently.
- Coordinated communication between clients and internal teams to ensure clarity.
- Managed client accounts, updating information and maintaining accurate records.
- Documented client feedback and suggested improvements for service delivery processes.
- Collaborated with sales teams to address client needs and promote new offerings.
- Provided training resources to clients, enhancing product understanding and usage.
- Utilized CRM systems for tracking client interactions and managing support tickets.
ladies shoe sales associate
Dillards Department Store
Orlando
07.2017 - 08.2020
- Assisted customers in selecting appropriate footwear for their needs.
- Maintained an organized sales floor by arranging displays and restocking merchandise.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to optimize inventory management practices.
- Resolved customer inquiries and complaints with professionalism and care.
- Trained new associates on sales techniques and store procedures.
Direct Support Professional
lakeview court-eatonville
Winter Park
08.2014 - 04.2016
- Assisted clients with daily living activities and personal care needs.
- Supported individuals in developing social skills and community interactions.
- Implemented individualized care plans tailored to client preferences and needs.
- Maintained a safe and clean living environment for all residents.
- Encouraged participation in recreational activities to enhance well-being.
- Collaborated with healthcare professionals to coordinate client services effectively.
Cashier
Walmart
Ocoee
07.2012 - 04.2016
- Processed customer transactions efficiently and accurately.
- Maintained a clean and organized checkout area.
- Assisted customers with product inquiries and selections.
- Handled cash, credit, and debit transactions securely.
- Managed inventory by restocking shelves as needed.
- Resolved customer complaints with patience and professionalism.
- Collaborated with team members to improve service quality.
- Trained new cashiers on procedures and company policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Wakiva High School
Orlando, FL05-2009
Skills
- Package sorting
- RF scanner operation
- Machinery operation
- Safety protocol adherence
- Damage inspection
- Client account management
- Customer communication
- Problem solving
- Time management
- Skid building
Languages
French
Professional
Haitian creole
Professional
Certification
- First Aid Certificate
Timeline
Amazon sortation Associate
Amazon
11.2023 - Current
Client Specialist
Bloomingdales Clothing Store
10.2021 - 06.2023
ladies shoe sales associate
Dillards Department Store
07.2017 - 08.2020
Direct Support Professional
lakeview court-eatonville
08.2014 - 04.2016
Cashier
Walmart
07.2012 - 04.2016
High School Diploma -
Wakiva High School