Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

WISLY ULYSSE

Punta Gorda,FL

Summary

Adept at fostering positive customer relationships and enhancing operational efficiency, my tenure at Amazon LLC showcased my ability to solve complex problems and lead teams to meet ambitious goals. With a blend of strong communication skills and computer proficiency, I consistently improved customer satisfaction and streamlined warehouse operations, demonstrating a results-driven approach to both security and educational roles. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Amazon Associate

Amazon LLC
03.2024 - Current
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.

Customer Service Representative

CONVERGYS
03.2012 - 12.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Sales Associate

Prestige Auto 4Less Inc
03.2021 - Current
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.

Security Officer

Allied Universal & Brosnan Security Officer
02.2016 - 03.2023
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Foreign Language Teacher

Education National Ministry of Costa Rica
03.2009 - 10.2011
  • Contributed to curriculum development initiatives by providing input on course materials, assessments, and pedagogical approaches for foreign language instruction.
  • Provided constructive feedback on assignments, fostering growth in students'' language skills.
  • Implemented a variety of assessment methods to gauge student progress and adapt teaching strategies accordingly.
  • Evaluated and graded Number students' class work, assignments and papers.
  • Utilized authentic foreign language materials for context-based instruction, enhancing cultural understanding among students.
  • Designed curriculum to meet learning institution requirements and instill comprehensive knowledge of French, English & Spanish language and culture in students.

Education

Technical - Massage Therapy

Sheridan Technical College
Hollywood, FL
12.2015

Bachelor - Foreign Languages/ French, English

Universidad National Educacción A Distancia(UNED)
San José, Costa Rica
08.2011

Master - Theology

Universidad Nuestro Pacto International(UNPI)
Dominican Republic/ Florida, United States
12.2009

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Leadership Qualities
  • Customer interaction
  • Relationship Building
  • New Hire Training
  • Customer service orientation
  • Computer competencies
  • Triaging
  • Friendly and Helpful
  • Strong Communication and Interpersonal Skills
  • Excellent Written and Verbal Communication
  • Computer Proficiency and Microsoft Office
  • Staff Support
  • Documentation And Reporting

Languages

English
Full Professional
Spanish
Full Professional
French
Full Professional
Creole
Full Professional

Timeline

Amazon Associate

Amazon LLC
03.2024 - Current

Sales Associate

Prestige Auto 4Less Inc
03.2021 - Current

Security Officer

Allied Universal & Brosnan Security Officer
02.2016 - 03.2023

Customer Service Representative

CONVERGYS
03.2012 - 12.2014

Foreign Language Teacher

Education National Ministry of Costa Rica
03.2009 - 10.2011

Technical - Massage Therapy

Sheridan Technical College

Bachelor - Foreign Languages/ French, English

Universidad National Educacción A Distancia(UNED)

Master - Theology

Universidad Nuestro Pacto International(UNPI)
WISLY ULYSSE