Summary
Overview
Work History
Education
Skills
Accomplishments
Spanish
Languages
Timeline
Generic

Wismel Gomez

Peabody,MA

Summary

Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Well-qualified case manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

11
11
years of professional experience

Work History

HR Generalist

Do&Co
East Boston, MA
12.2021 - Current
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Performed timely project management within budget constraints for issues regarding executive leadership.

Assistant Store Manager

Prime Storage
Salem, MA
01.2020 - 09.2020
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Process credit, debit, and cash payments to streamline sales.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Trained staff on material handling processes to reduce shipping times.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Assistant Manager

city facility managment
Burlington, MA
03.2018 - 02.2020
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Assistant Finance Manager

Bobs Furniture
Saugus, MA
02.2015 - 03.2018
  • Coded invoices and other records to maintain organized and accurate records.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Greeted customers pleasantly and answered all account questions.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Researched and resolved collections disputes to maintain customer relationships.
  • Created interview questionnaires, job descriptions and advertisements, pre-screening protocols, and post-interview assessments.
  • Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Monitored accounts for signs of fraud and non-payment issues.

Case Manager Coordinator

Peabody Properties Inc.
Salem, MA
09.2013 - 03.2018
  • Maintained familiarity with foster MA,care and adoption regulations and laws to facilitate resolution of client-related issues.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.

Education

High School Diploma -

Peabody Veterans Memorial High School
Peabody, MA

Associate of Science - Criminal Justice

North Shore Community College
Danvers, MA
05.2017

Skills

  • Spanish biligual
  • Stock management
  • POS systems operations
  • Merchandising
  • Records management
  • Customer Service
  • Business Development
  • Records maintenance
  • Billing
  • Sales strategies
  • Leadership development
  • In-store support
  • Call center experience
  • Office equipment proficiency
  • Inbound and outbound calling
  • Schedule mastery
  • Equal Employment Opportunity (EEO)
  • Promotion Coordination
  • Recruitment Management
  • Transfer Coordination
  • Procedures Compliance
  • Building Systems and Services
  • Disturbance Handling
  • Complaints Investigation
  • Customer Needs Assessments
  • Monthly Fee and Payment Collection

Accomplishments

  • Consistently maintained high customer satisfaction ratings.

Spanish

fluent

Languages

Spanish
Native or Bilingual
Portuguese
Professional Working

Timeline

HR Generalist

Do&Co
12.2021 - Current

Assistant Store Manager

Prime Storage
01.2020 - 09.2020

Assistant Manager

city facility managment
03.2018 - 02.2020

Assistant Finance Manager

Bobs Furniture
02.2015 - 03.2018

Case Manager Coordinator

Peabody Properties Inc.
09.2013 - 03.2018

High School Diploma -

Peabody Veterans Memorial High School

Associate of Science - Criminal Justice

North Shore Community College

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Wismel Gomez