Wiss Morose
Hollywood
Summary
Diligent professional seeking to leverage extensive experience in transportation and customer service. Demonstrated ability to ensure rider satisfaction through efficient route planning and courteous interaction. Proven skills in problem-solving and adapting to dynamic driving conditions.
Overview
8
8
years of professional experience
Work History
Uber Partner
Uber Eats
01.2022 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
- Maintained a high driver rating through excellent communication and navigational skills.
- Demonstrated effective time management by ensuring timely delivery within tight deadlines.
- Adapted to high-volume delivery periods by managing multiple orders simultaneously and optimizing routes.
Team Leader
City Furniture
09.2021 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Merchandise Coordinator
HomeGoods /TJ Maxx Companies
01.2017 - 09.2021
- Trained new team members on company policies, procedures, and merchandising best practices.
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Initiated store layout changes based on consumer shopping patterns, resulting in improved navigation for shoppers and increased sales per square foot.
Education
Associate - Psychology
Miami-Dade Community College
Miami Beach, FL01.2025
High school or equivalent -
North Miami Beach Senior High School
06.2016
Skills
- Training & Development
- Sales Experience
- Freight Experience
- Heavy Lifting
- Merchandising
- Mentoring
- Communication Skills
- Problem-solving
- Flexibility
- Team Work
- Computer Skills
- Cash Handling
- Vehicle Maintenance: Regularly perform vehicle checks to ensure reliability and safety
- Navigation & Route Planning: Proficient with GPS apps and tools (Google Maps, Waze, etc) to find the fastest routes
- Driving safety
- Strong navigation
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Basic attention to detail, Highly Proficient, 08/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Warehouse associate, Proficient, 08/01/21, Assesses the tendencies that are important for success in warehouse roles
- Customer focus & orientation, Proficient, 11/01/19, Responding to customer situations with sensitivity.
- Inside sales, Proficient, 11/01/19, Actively listening and responding appropriately; performing common sales calculations.
Accomplishments
- Employee of the Month
- Team Leader of the quarter
- Associate of the quarter
Associate of the quater
Exceptional Customer Service: Recognized for maintaining high customer satisfaction by offering efficient, friendly, and personalized service.
Efficient Pickup Operations: Managed an average of 20 pickups per day with minimal errors, improving overall operational efficiency.
Performance Excellence: Surpassed company targets in timely order processing and customer interactions.
Problem-Solving Skills: Effectively addressed customer concerns and order discrepancies, ensuring smooth pickups and resolving issues swiftly.
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Elementary
Timeline
Uber Partner
Uber Eats
01.2022 - Current
Team Leader
City Furniture
09.2021 - Current
Merchandise Coordinator
HomeGoods /TJ Maxx Companies
01.2017 - 09.2021
High school or equivalent -
North Miami Beach Senior High School
Associate - Psychology
Miami-Dade Community College
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