Wissale Kraich
Arlington,VA
Summary
Dynamic professional with a proven track record at Cloud Lounge, adept in multitasking and team collaboration. Excelled in enhancing guest satisfaction through exceptional service and effective time management. Skilled in POS software and customer service, consistently achieving positive outcomes in high-pressure environments. Demonstrated ability to exceed expectations, fostering repeat business and strengthening guest relations.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
2
2
years of professional experience
Work History
Host
Bodega
11.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Cloud Lounge
02.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Partnered with co-workers during busy periods for optimal guest satisfaction.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
Family Market
09.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor Of Management - Management
Ibno Tofail
Morocco 06.2020
Skills
- Team collaboration
- Multitasking proficiency
- Effective time management
- Customer service
- Team player mentality
- Exceptional communication
- Professional appearance
- POS software
- Server support
- Telephone reception
- Guest relations
- Reservation coordination
- Event planning assistance
Languages
Arabic
Native or Bilingual
French
Professional Working
English
Full Professional
Timeline
Host
Bodega
11.2024 - Current
Server
Cloud Lounge
02.2023 - 11.2024
Cashier
Family Market
09.2022 - 06.2023
Bachelor Of Management - Management
Ibno Tofail
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