Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Wisterline Cineas

Boynton Beach,FL

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Dunkin Donuts. Excelled in team leadership and complex problem-solving, achieving significant improvements in business performance. Skilled in POS system operation and fostering a positive work environment, consistently prioritizing safety and efficiency. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks

Overview

6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Manager

Dunkin Donuts
09.2021 - Current
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Shift Leader

Dunkin
05.2018 - 01.2021
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Continuing Education - Water Treatment Course

Palm Beach State College
Lake Worth, FL
05.2018 - 05.2019

High School Diploma -

Boynton Beach Community High School
Boynton Beach, FL
05.2015

Skills

    Team Leadership

    Time Management

    Complex Problem-Solving

    Schedule Preparation

    Computer Skills

    Positive Attitude

    Cash Handling

    Goal Setting and Tracking

    POS System Operation

    Safety processes and procedures

    Attention to Detail

    Team Player

Certification

water treatment course certificate of completion

Languages

Haitian Creole
Native or Bilingual

Timeline

Manager

Dunkin Donuts
09.2021 - Current

Shift Leader

Dunkin
05.2018 - 01.2021

Continuing Education - Water Treatment Course

Palm Beach State College
05.2018 - 05.2019

High School Diploma -

Boynton Beach Community High School

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Wisterline Cineas