Witchy Petitdos
Charlestown,MA
Summary
Results-oriented customer service, warehouse and inventory management professional with 8+ years of experience in high-volume environments. Expertise in inventory control, cycle counting, and warehouse management systems (WMS). Proven track record of implementing process improvements that enhance inventory accuracy and streamline operations. Skilled in leading teams, training personnel, and managing stock rotations. Bilingual in English and Creole, with strong communication and leadership skills to foster team collaboration and efficient warehouse processes.
Overview
15
15
years of professional experience
Work History
Warehouse Associate
Floor & Decor
2023.05 - 2024.09
- Responsible for warehouse operations, including restocking, cycle counts, and ensuring inventory accuracy.
- Conducted regular cycle counts, restocked over-picks, and analyzed trends to identify process improvements.
- Increased inventory accuracy by 15% by implementing streamlined cycle count procedures, reducing mis-picks and discrepancies.
- Cycle counting, trend analysis, inventory management, problem-solving
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
Warehouse Specialist
Atlas Event Rentals
2019.12 - 2022.01
- Helped keep inventory accurate by overseeing daily cycle counts.
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
- Loaded and unloaded items from and to shipping containers and vessels.
- Packaged items for safe shipment and protection from damage in transit.
- Checked packages and merchandise for damage and notified vendors.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
Receiving Warehouse Associate
The Breakers Palm Beach, Inc
2014.03 - 2019.12
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted in receiving, stocking and distribution of merchandise.
- Handled incoming freight, maintained accurate inventory records, and monitored stock rotation.
- Scheduled and executed cycle counts, trained personnel on product dating and stock rotation, and reported discrepancies to management.
Customer Service Specialist
Teleperformance
2010.01 - 2014.03
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided support for customer inquiries, processed orders, and addressed discrepancies.
- Resolved order issues by working closely with inventory and purchasing teams to correct discrepancies.
Education
High School Diploma -
West Boca Raton High School
Boca Raton, FL2008
Skills
- Inventory Management: Expertise in cycle counting, trend analysis, stock rotation, and WMS integration.
- Process Improvement: Proven ability to implement new inventory processes that increase accuracy and reduce discrepancies.
- Team Leadership: Strong leadership skills in training and mentoring warehouse personnel on proper product handling and inventory procedures.
- Problem Solving: Ability to analyze inventory trends and resolve issues proactively, ensuring stock accuracy and timely restocking.
- Communication & Collaboration: Bilingual (English and Creole), skilled in working across departments to address inventory shortages, discrepancies, and returns.
- Technologically Proficient: Proficient in Microsoft Excel and WMS software, including RF environment settings and scanning technologies.
- Attention to Detail: Meticulous in maintaining accurate records, identifying discrepancies, and ensuring the integrity of inventory data.
Timeline
Warehouse Associate
Floor & Decor
2023.05 - 2024.09
Warehouse Specialist
Atlas Event Rentals
2019.12 - 2022.01
Receiving Warehouse Associate
The Breakers Palm Beach, Inc
2014.03 - 2019.12
Customer Service Specialist
Teleperformance
2010.01 - 2014.03
High School Diploma -
West Boca Raton High School
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