Witshell Charles
Columbia ,SC
Summary
Highly motivated candidate with experience in food service. Adept at using excellent knife skills and knowledge of food safety regulations. Skilled at quickly preparing high-quality meals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Catering Assistant
Taziki's Mediterranean Cafe
12.2023 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained flexible work schedule to meet event needs.
- Delivered catered food and supplies to facility for on-time set-up.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Oversaw catering orders to verify accuracy and completeness.
- Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
- Maintained composure and work quality while under stress.
- Lifted and carried heavy materials.
- Pushed, pulled and transported large loads and objects.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Server/bartender
Kiki’s Chicken And Waffles
08.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Education
High School Diploma -
Neptune High School
Neptune City, NJ06.2009
Skills
- Reliability and punctuality
- Team Management
- Chef support
- Inventory Monitoring
- Food Safety
- Cooking
- Portion Control Understanding
- Food Storage Principles
- Food presentation
- Meal delivery
- Safe Food Handling
- Quality Assurance
- Food preparation expertise
- Table preparation
- Table Setting Proficiency
- Food storage protocol
- Bartending
- Food restocking
- Food preparation mastery
- Inventory control knowledge
- Buffet setup mastery
- Event Planning
- Weddings background
- Cleaning and sanitizing
- Customer Service
- Problem-Solving
- Customer Engagement
- Attention to Detail
- Creative Thinking
- Team Leadership
- Payment Processing
- Cash Register Operation
Languages
Creole
Native or Bilingual
Timeline
Catering Assistant
Taziki's Mediterranean Cafe
12.2023 - Current
Server/bartender
Kiki’s Chicken And Waffles
08.2018 - Current
High School Diploma -
Neptune High School