Wittlee Jones
SOUTHERN REHAB GROUP
Glasgow,USA
6
years of professional experience
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Work History
SCRIBE
2 Months- Documented patient interactions and medical histories, ensuring accuracy and completeness.
- Developed and maintained organized electronic medical records for efficient access.
- Facilitated communication between patients and providers, enhancing overall care experience.
PAYMENT ESCALATION SPECIALIST
5 Months- Resolved daily payment disputes by coordinating with departments and reconciling records to restore cash flow promptly.
- Processed and posted payments accurately to maintain up-to-date account balances and reduce posting delays.
- Identified payment trends and recommended workflow improvements to increase operational efficiency.
CONTACT CENTER REPRESENTATIVE
4 Months- Handle 75+ daily patient calls, ensuring accurate information and efficient service.
- Coordinated with team members to resolve complex customer issues, ensuring swift resolutions and enhancing team cohesion.
- Maintained accurate records of customer interactions, ensuring compliance and facilitating effective follow-up actions.
PAYMENT SPECIALIST/CASH POSTER
5 Months- Process insurance and patient payments with meticulous accuracy, manage claim corrections for resubmission, and interpret EOBs to ensure proper revenue capture.
- Processed patient payments efficiently using advanced billing software.
- Managed insurance claims submissions using electronic healthcare systems to optimize reimbursement cycles.
BILLING SPECIALIST
2 Years 6 Months- Managed insurance and patient payments processing, resolved denials, balanced daily accounts, and analyzed EOBs while providing responsive phone support for billing inquiries at Mcpeak Vision Partners.
- Delivered exceptional customer service through clear communication of billing complexities, helping patients navigate insurance questions while ensuring timely payment processing.
- Trained junior staff on billing procedures, enhancing team efficiency and knowledge sharing.
PATIENT REPRESENTATIVE
2 Years 3 Months- Facilitated patient check-in/out processes, managed appointment scheduling, verified insurance coverage, and secured prior authorizations while serving as acting manager during supervisor absences.
- Handled high-volume phone inquiries while simultaneously coordinating patient administrative needs, ensuring consistent delivery of compassionate customer service in a fast-paced medical environment.
- Trained new staff on administrative protocols, ensuring consistency in service delivery across the team.
Education
ASSOCIATES OF SCIENCE - MEDICAL ASSISTING
GPA: 3.92
HIGH SCHOOL DIPLOMA
Skills
Microsoft Word
Excel
PowerPoint
Record Keeping
Finance
Insurance
Billing
Patient Care
Data Entry
Documentation
EOB Interpretation
Customer Support
Payment Processing
Complaint handling
Teamwork
Time management
Computer skills
Timeline
SCRIBE
SOUTHERN REHAB GROUP
03.2026 - 05.2026Read More
PAYMENT ESCALATION SPECIALIST
Ventra Health
08.2025 - 01.2026Read More
CONTACT CENTER REPRESENTATIVE
Eyecare Partners
04.2025 - 08.2025Read More
PAYMENT SPECIALIST/CASH POSTER
TJ Samson Community Hospital
10.2024 - 03.2025Read More
BILLING SPECIALIST
Mcpeak Vision Partners (EyeCare Partners)
03.2022 - 09.2024Read More
PATIENT REPRESENTATIVE
Mcpeak Vision Partners (EyeCare Partners)
12.2019 - 03.2022Read More
Barren County High School
HIGH SCHOOL DIPLOMA
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Daymar College
ASSOCIATES OF SCIENCE from MEDICAL ASSISTING
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