Wladimir Coello
Chicago,IL
Summary
Dynamic and adaptable professional with a proven track record at Gamestop (SGA) and Hiker Truck, excelling in fast-paced environments. Demonstrates exceptional communication and problem-solving skills, ensuring customer satisfaction and efficient team collaboration. Known for enhancing delivery performance and leveraging computer skills for operational excellence, contributing to significant improvements in productivity and client trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Gamestop
SGA
10.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Gamestop
SGA
10.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Draiver Truck Deliver
Hiker Truck
08.2019 - 08.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Reduced delivery times with careful planning and route optimization.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Improved route efficiency, leading to reduction in average delivery times.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Education
Coding Billing - Medical Billing & Medical Insurance
Everest College
Skokie, IL06-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Active listening
- Decision-making
- Verbal communication
Certification
- Salesforce Certified Administrator
- CPR/AED Certification
- Certified Sales Professional (CSP)
- Microsoft Office Specialist (MOS) Certification
- ILL CDL Driver's License
- First Aid Certification
Languages
English
Full Professional
Spanish
Native or Bilingual
Sign Language
Full Professional
Timeline
Gamestop
SGA
10.2022 - 08.2023
Gamestop
SGA
10.2022 - 08.2023
Draiver Truck Deliver
Hiker Truck
08.2019 - 08.2022
- Salesforce Certified Administrator
- CPR/AED Certification
- Certified Sales Professional (CSP)
- Microsoft Office Specialist (MOS) Certification
- ILL CDL Driver's License
- First Aid Certification
Coding Billing - Medical Billing & Medical Insurance
Everest College
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