W. Lamaur Hill
Kansas City,MO
Summary
Dynamic Operations Support Specialist with a proven track record at Cutters Pro Painting, excelling in operational efficiency and problem-solving. Successfully implemented cost-saving measures and enhanced data accuracy through meticulous attention to detail. Recognized for effective communication and teamwork, driving improvements in workflow and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Operations Support Specialist
Cutters Pro Painting
Kansas City, MO
10.2017 - Current
- Implemented cost-saving measures to optimize resource utilization with in the organization.
- Supervised day-today activities and operations.
- Resolved customer complaints promptly through effective problem-solving skills.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Reduced error rates in data entry tasks by implementing a thorough quality control process.
Data Entry Specialist
Cutters Pro Painting
Kansas City, MO
10.2017 - Current
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Utilized tools such as WebEx, and Zoom to manage remote communication and work-flows.
- Entered large volumes of information daily with high degree of accuracy.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained files, records, and chronologies of entry activities.
- Updated and maintained customer information, documents and records.
Education
Certification - Information Technology Systems
Bauder IT School
Atlanta, GA06-2003
Skills
- Operational efficiency
- Scheduling management
- Operations tracking
- Workflow streamlining
- Analysis and research
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team leadership
- Effective communication
Affiliations
- Better Business Bureau
Languages
English
Native or Bilingual
Timeline
Operations Support Specialist
Cutters Pro Painting
10.2017 - Current
Data Entry Specialist
Cutters Pro Painting
10.2017 - Current
Certification - Information Technology Systems
Bauder IT School