Sales Force
WILLIAM LONDON
General Manager/HR
Dallas,TX
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
1
1
Certification
4
4
years of post-secondary education
18
18
years of professional experience
Work History
General Manager/Human Resources Manager
Exxir Hospitality
01.2023 - 04.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
General Manager/Director of Sales
Hilton Hotels Corporation
12.2013 - 01.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Teaching Assistant
Fort Worth ISD
06.2011 - 06.2018
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
Lead Teacher
YMCA Child Care Center
08.2007 - 12.2011
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
Dance Instructor
Dance Etc.
08.2007 - 12.2011
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Offered one-on-one instruction to students by appointment.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
Education
Bachelor of Science - Early Childhood Education
Western Governors University
Salt Lake City, UT 01.2022 - 05.2026
Associate of Applied Science - Liberal Arts And General Studies
MIDWESTERN STATE UNIVERSITY
WICHITA FALLS, TX12.2011
High School Diploma -
ARLINGTON HEIGHTS HIGH SCHOOL
FORT WORTH, TX05.2007
Skills
- Staff Training
- Client Account Management
- Program Development
- Market Analysis
- Profit and Loss
- Cross-Functional Team Management
- Project Planning
- Labor Cost Controls
- Market Growth
- Staff Development
Certification
- Certified General Manager & Sales Leader, Hilton
- Certified Food & Beverage Champion, Hilton
- Certified Hilton Honors Champion
- Certified Light Stay Champion
- SHRM - Society for Human Resource Management certification (pending)
Affiliations
- Phi Theta Kappa
- NAACP
- Who's Who Amongst Young Professionals
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureAccomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Software
Delphifdc
ADP
PayChex
Toast Payroll
UKG
Oasis Payroll
BambooHR
UltiPro
Slack
Languages
English
Full Professional
Spanish
Elementary
Interests
Music
Museums
Exhibits
Timeline
General Manager/Human Resources Manager
Exxir Hospitality
01.2023 - 04.2025
Bachelor of Science - Early Childhood Education
Western Governors University
01.2022 - 05.2026
General Manager/Director of Sales
Hilton Hotels Corporation
12.2013 - 01.2023
Teaching Assistant
Fort Worth ISD
06.2011 - 06.2018
Lead Teacher
YMCA Child Care Center
08.2007 - 12.2011
Dance Instructor
Dance Etc.
08.2007 - 12.2011
Associate of Applied Science - Liberal Arts And General Studies
MIDWESTERN STATE UNIVERSITY
High School Diploma -
ARLINGTON HEIGHTS HIGH SCHOOL
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