Wendy Murray-Baptiste
Conyers,GA
Summary
Astute and collaborative business partner with demonstrated expertise in change management; champions strategic initiatives that drive innovative business, improve employee morale, enhance customer experience, and create savings opportunities that strengthen stakeholders' alliances.
Overview
24
24
years of professional experience
Work History
CEO of Client Experience and Event Services
TASTEITPARTIES LLC
05.2013 - 03.2020
- Cultivating a company-wide culture of innovation and collaboration.
- Developing key operational initiatives to drive and maintain substantial business growth.
- Establishing foundational processes for business operations.
- Training, leading, and developing client and event services team
- Identifying new revenue generation opportunities to maximize bottom-line profitability.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Assistant Director Of Client Services
DeVry University
08.2007 - 02.2010
- Collaborating cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Organizing promotional events and interacting with the community to increase sales volume.
- Executing and devising business development strategies to attract and acquire new clients using content marketing, cold-calling, and networking.
- Recruiting, interviewing, and hiring employees and implementing mentoring programs to promote positive feedback and engagement.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Administrator - Business Operations
Georgia Tech
10.2003 - 03.2007
- Serving as executive staff liaison to several committees.
- Representing the department at conferences and seminars to boost outreach.
- Spearheading marketing initiatives.
- Overseeing HR training, coaching, mentoring, and, staff retention.
- Preparing administrative operational and salary budgets.
- Fostering strong rapport with clients, vendors, and stakeholders through consistent follow-up and communication.
- Processing employee expense reports quickly to prevent delays in payouts.
- Streamlining workflow.
Transportation Logistics Manager
Ciba Vision Care
10.2002 - 10.2003
- Prospecting for leads to build pipeline and convert to sales opportunities.
- Negotiating transportation and logistics contracts to reduce shipping costs.
- Leading improvement initiatives to advance operational efficiencies and increase revenue.
- Resolving shipping discrepancies by coordinating customer and courier communications.
- Training new administrative staff on job duties, company policies, and safety procedures for rapid onboarding.
HR Administrator
MARSH Inc
05.2000 - 01.2002
- Partnering with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Preparing new hire letters, employee contracts, and corporate policies.
- Developing and implementing onboarding and orientation programs for new employees.
- Organizing company-wide events designed to boost employee morale.
- Creating and delivering HR training sessions to staff, managers, and executives.
Sr. Conference & Event Coordinator
American Society For Public Administrators
03.1996 - 09.1999
- Management of event logistics and operations.
- Oversight of administrative logistics of event planning, booking, and promotions.
- Creating and maintaining event expenditures, budgets, and timelines.
- Recruiting, training, and supervising volunteers and support staff.
- Evaluation and selection of service providers and vendors according to event scope
Education
Master of Project Management - Project Management
Keller Graduate School of Management, DeVry
Stockbridge, GA02.2011
Bachelor of Arts - Public Administration And Services
John Jay College of Criminal Justice of The City University of New York
New York, NY08.2000
Skills
- Executive Leadership and Collaboration
- Shared Services Optimization
- Strategic and Financial Planning
- Talent Development and Leadership
- Policy Development and Optimization
- Market Access and Expansion
- Customer Experience
- Business Development
- Stakeholder Relations
- Change Management
- Resource Allocation
- Productivity Performance
- Relationship Management
- Negotiation
Timeline
CEO of Client Experience and Event Services
TASTEITPARTIES LLC
05.2013 - 03.2020
Assistant Director Of Client Services
DeVry University
08.2007 - 02.2010
Administrator - Business Operations
Georgia Tech
10.2003 - 03.2007
Transportation Logistics Manager
Ciba Vision Care
10.2002 - 10.2003
HR Administrator
MARSH Inc
05.2000 - 01.2002
Sr. Conference & Event Coordinator
American Society For Public Administrators
03.1996 - 09.1999
Master of Project Management - Project Management
Keller Graduate School of Management, DeVry
Bachelor of Arts - Public Administration And Services
John Jay College of Criminal Justice of The City University of New York
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