W. Michael Nelson
Council Bluffs,IA
Summary
Versatile and dynamic professional with a proven track record at Coca Cola Refreshments, excelling in automotive diagnostics and fostering strong relationships. Expert in enhancing operational efficiency and client satisfaction through innovative solutions and empathetic communication. Demonstrated ability to negotiate advantageous deals and optimize processes, contributing to significant improvements in service delivery and team performance.
Professional with hands-on experience in automotive repair and business management. Known for effective team collaboration and achieving tangible results. Skilled in diagnostics, customer service, and operational efficiency. Adaptable and reliable, ensuring high-quality service and customer satisfaction.
Offering solid foundation in business operations and customer service, ready to learn and grow in dynamic auto repair setting. Contributes ability to quickly grasp technical knowledge coupled with skills in team leadership and problem-solving. Ready to use and develop management and client interaction skills in [Desired Position] role.
Overview
25
25
years of professional experience
Work History
Caretaker
NewVision
03.2010 - Current
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
Route Driver
Coca Cola Refreshments
04.2010 - 01.2012
- Fostered positive brand image by consistently wearing company uniform and maintaining professional demeanor.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Contributed to a positive workplace atmosphere by maintaining professionalism and courtesy when interacting with colleagues and supervisors alike.
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Demonstrated adaptability by adjusting routes based on traffic conditions or unexpected delays for timely deliveries.
Shop Owner
New Vision Performance
05.2006 - 06.2010
- Negotiated contracts with suppliers to secure advantageous deals on merchandise orders while maintaining budgetary guidelines.
- Evaluated employee performance regularly, providing constructive feedback and setting achievable goals for career development.
- Developed targeted marketing campaigns aimed at attracting new customers while retaining existing clientele.
- Oversaw staff scheduling to ensure adequate coverage during peak hours, weekends, and holidays.
- Ensured high-quality repairs by staying up-to-date on industry trends, technology advancements, and best practices.
CDL A OTR Driver
Wheeler Transportation
04.2000 - 10.2008
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Demonstrated commitment to continuous improvement through a proactive approach in seeking feedback from colleagues and supervisors on ways to enhance driving skills and job performance.
- Collaborated with team members to efficiently transfer loads between trailers at designated facilities across the country.
- Contributed to fleet-wide efficiency improvements by providing feedback on potential route optimizations or technology upgrades based on personal experience.
Education
Master of Arts - Electrical, Electronics And Communications Engineering
University of Arizona
Tucson, AZ05-2024
Skills
- Automotive diagnostics
- Business management
- Vehicle inspection
- Automotive repair
- Maintenance and repairs
- Installing equipment
- Parts replacement
Accomplishments
Some of the most top secret military electronics
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Route Driver
Coca Cola Refreshments
04.2010 - 01.2012
Caretaker
NewVision
03.2010 - Current
Shop Owner
New Vision Performance
05.2006 - 06.2010
CDL A OTR Driver
Wheeler Transportation
04.2000 - 10.2008
Master of Arts - Electrical, Electronics And Communications Engineering
University of Arizona
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