W. Michelle Mukwada

• Accurate Analysis of Mercedes Benz Retail & Lease Car Contracts
• Auditing and allocating discrepancies found on the contracts into the portfolio system with a high degree of accuracy and attention to detail.
• Liaising with various departments - Credit, Title, Fraud, Insurance about the Contracts, supporting products as per each State's requirements.
• Liaising with Dealerships regarding discrepancies on contracts and documents so that Mercedes Benz customers receive the best possible service.

• Supported the Industry Analysis and Admin Department which is responsible for administering all pharmaceutical manufacturing, discount and pricing agreements.
• Overseeing the day to day process of implementing contracts analyzing prescription
  utilization data, researching variances and reconciling payments.

• Daily creation of spreadsheets in order to stream line financial reporting.
Worked directly with pharmaceutical manufactures to ensure that contractual obligations are
met and disputes are taken care of in a timely fashion,

• Very active team member that helped drive value for clients by reducing the overall spending, creating quality care that is more accessible, simple and seamless for all clients.

• Audited and analyzed new data, identifying potential issues and corroborating • reports.
  Compared medical data with source documents and re- entered data in verification format to
  detect errors.
• Utilized patient records to ensure all demographics were captured accurately, checking
  patient charts and records for completeness and accuracy.
• Escalated completed records to the Quality assurance team for further evaluation.
• • Processed customer and account source documents by reviewing data for deficiencies.
• Supported data entry across departments as requested, switching promptly to new projects.
• Addressed data problems, troubleshooting solutions to minimize interruptions.
• Located information contained in files to meet requests by supervisors and other
  departments.
• Identified and corrected data entry errors to prevent duplication across systems.