Wanda Turner
North Little Rock,AR
Summary
Dedicated and dynamic, with a proven track record at Arkansas Children Hospital, excel in patient confidentiality and effective communication. Leveraging skills in insurance verification and empathetic patient relations, I've significantly enhanced patient satisfaction and streamlined registration processes. Collaborative spirit and problem-solving abilities drive continuous improvement, underscoring commitment to excellence in healthcare administration.
Overview
24
24
years of professional experience
Work History
Patient Registration Associate
Arkansas Children Hospital
04.2001 - 12.2024
- Promoted a positive work environment fostering teamwork among fellow Patient Registration Associates resulting in improved staff morale.
- Assisted in training new Patient Registration Associates, sharing best practices and company protocols.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Ensured accurate patient data collection by utilizing comprehensive intake forms and verifying information.
- Managed high volumes of incoming calls, directing callers to appropriate departments while maintaining diplomacy and professionalism.
- Contributed to a welcoming atmosphere by maintaining clean, organized workspaces within the registration area.
- Recognized for excellent time management skills, consistently completing tasks within tight deadlines despite competing priorities.
- Processed payments from patients for copays, deductibles, or other out-of-pocket expenses as required.
- Reduced wait times for patients through effective scheduling and coordination with medical staff.
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations and hospital policies.
- Provided exceptional customer service, addressing patient concerns and inquiries promptly and professionally.
- Collaborated with multidisciplinary teams to optimize communication and streamline workflows for improved patient satisfaction.
- Expedited insurance verification processes, ensuring prompt authorizations for necessary medical treatments or procedures.
- Utilized language interpretation services when necessary to facilitate clear communication with diverse patient populations.
- Gathered demographic and insurance information to register patients for medical appointments.
- Scheduled daily appointments using computerized calendars.
- Provided excellent customer service to patients and medical staff.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Demonstrated flexibility adapting quickly to changes in hospital policies or procedures relating to patient registration.
- Trained new staff on filing, phone etiquette and other office duties.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Facilitated communication between patients and various departments and staff.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Resolved customer complaints
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
- Supported the hospital''s commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
- Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
- Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at the time of service.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Reduced wait times for patients by consistently processing registrations promptly and efficiently.
- Ensured accurate record-keeping by diligently verifying insurance information and obtaining necessary authorizations for services.
- Increased accuracy of billing processes by thoroughly reviewing charges, diagnosis codes, and any required documentation before submission to insurance companies.
- Contributed to patient confidentiality and data security through strict adherence to HIPAA regulations.
- Improved patient flow by effectively managing appointment scheduling and cancellations.
- Improved patient experience by efficiently managing registration and admission processes.
- Increased patient satisfaction by addressing inquiries and concerns with empathy and professionalism.
- Contributed to healthcare access by assisting patients in understanding and completing necessary pre-registration forms.
- Ensured positive first impression, greeting patients warmly and providing clear directions within facility.
- Fostered culture of continuous improvement by participating in training sessions and workshops on patient registration best practices.
- Reduced patient anxiety by creating welcoming and supportive registration environment.
- Enhanced communication with patients, explaining registration processes and paperwork requirements clearly.
- Enhanced operational efficiency by maintaining organized records of patient registrations, admissions, and discharges.
- Supported patient care, providing timely and accurate patient information to healthcare professionals.
- Streamlined patient check-in process, resulting in reduced wait times and enhanced patient satisfaction.
- Reduced administrative errors, ensuring patient information was correctly entered and updated in system.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Scheduled 40+ daily appointments using computerized calendars.
Business Office Assistant
The Centers
12.2017 - 11.2024
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Input data into databases.
- Developed correspondence letters, memos, and emails.
- Contributed to a positive work environment by greeting visitors professionally, managing incoming calls, and addressing needs promptly.
- Assisted with onboarding of new employees.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Streamlined office operations by implementing efficient filing systems and organizational practices.
- Maintained up-to-date employee records in compliance with legal requirements, ensuring accuracy and accessibility for authorized personnel.
- Bolstered client satisfaction with prompt and accurate responses to inquiries and concerns via phone or email.
- Improved workflow processes by identifying areas of inefficiency and proposing viable solutions for implementation.
- Maintained inventory levels of office supplies to prevent shortages that could disrupt daily operations.
- Developed professional relationships with vendors ensuring smooth transactions when purchasing goods or services required for the office''s efficient functioning.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Supported staff on special assignments
- Coordinated and scheduled background and fingerprint
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
- Assisted in the recruitment process by screening resumes, coordinating interviews, and conducting reference checks for potential candidates.
- Reviewed application and resumes before forwarding to the hiring manager
- Managed 30 + phone calls and 60 +emails correspondence and handled incoming and outgoing mail and faxes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed paper filing by routing various documents, taking messages and managing incoming and outgoing mail.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted with human resources tasks such as updating employee files and entering them in the data base.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Hall High School
Little Rock, AR05-1989
Skills
- Patient confidentiality
- Professionalism and ethics
- Excellent communication skills
- Detailed oriented
- Reliability and dedication
- Strong interpersonal skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Office Assistant
The Centers
12.2017 - 11.2024
Patient Registration Associate
Arkansas Children Hospital
04.2001 - 12.2024
High School Diploma -
Hall High School
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