Wm. "Ted" Frey
Terre Haute,IN
Summary
Optimistic and personable individual enthusiastic about meeting new people. Strong presentation skills and real go-getter. Excellent public speaking skills and knowledge of history, sales, and customer service. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
39
39
years of professional experience
Work History
Museum Docent
Candles Holocaust Museum And Education Center
Terre Haute, United States
08.2021 - Current
- Informed tour guests with various exhibits and technology for maximum engagement and lasting memories.
- Built personal relationships with guests to promote positive experiences.
- Worked closely with management staff to create new and lucrative tours.
- Provided information through narratives on various sites throughout the Holocaust, relaying little-known stories to provide interest.
- Researched and studied on topics that pertained to tour exhibits so that such information could be added to scripts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Representative
Speedway Gas Station
Terre Haute, Indiana
10.2017 - 05.2020
- 2Provided primary customer support to 500+ internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Focused on goals and initiatives provided by employer to advance customer satisfaction.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 25%
Manager
AMC Theatres
Terre Haute, Indiana
02.2000 - 08.2017
- Controlled costs and optimized spending via restructuring of budgets for labor, inventory purchasing and technology upgrades.
- Developed and maintained relationships with 500-1,500 customers and 10 suppliers through account development.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Cross-trained existing employees to maximize team agility and performance.
- Recorded inventory sales into organization's weekly income report.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Approved regular payroll submissions for employees.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Training Education and Development Coordinator
Specialty Blanks LLV
Terre Haute, Indiana
01.1994 - 01.2001
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Gathered data about course success and participant experiences to help with future course planning.
- Managed new employee orientation training process for more than one hundred employees each year.
- Delivered new employee onboarding and training sessions via specialized software.
Pharmaceutical Sales Representative
Pfizer, Abbott, And Hoechst-Roussell Pharm.
Terre Haute, Indiana
09.1982 - 02.1994
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling, and pricing.
- Introduced, demonstrated and sold new products and systems effectively.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Educated physicians and pharmacists on drug use, benefits, dosage and risks.
- Developed and implemented strategically sound business plans and tactical strategies.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Managed in-office and field sales call activity to educate and influence customers while building product sales.
- Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.
- Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Demonstrated products and specific features at customer locations and special events.
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue annually.
- Used consultative sales approach to understand and meet customer needs.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Education
Bachelor of Science - Life Sciences
Indiana State University
Terre Haute, IN05.1982
Skills
- Relationship Building
- Attraction Description
- Educational Tours
- Individual and Personal Tours
- Problem Sensitivity
- Client Inquiry and Response
- Oral Expression
- Speech Clarity
Timeline
Museum Docent
Candles Holocaust Museum And Education Center
08.2021 - Current
Customer Service Representative
Speedway Gas Station
10.2017 - 05.2020
Manager
AMC Theatres
02.2000 - 08.2017
Training Education and Development Coordinator
Specialty Blanks LLV
01.1994 - 01.2001
Pharmaceutical Sales Representative
Pfizer, Abbott, And Hoechst-Roussell Pharm.
09.1982 - 02.1994
Bachelor of Science - Life Sciences
Indiana State University