WHITNEY ADAMS
Summary
Dynamic Automation Engineer with a proven track record at Northrim Bank, specializing in audit automation and PowerShell scripting. Achieved a significant reduction in manual audit efforts, while enhancing cross-functional collaboration and problem-solving capabilities. Committed to driving operational efficiency and user training, ensuring robust system performance and stakeholder satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Automation Engineer / Application Administrator
Northrim Bank
06.2025 - Current
- Designed and implemented an enterprise audit automation framework using PowerShell, reducing manual audit effort from approximately 3–6 hours per review to minutes.
- Automated access validation for FedLine, SageWorks, Wells, BIC16, SRSS, and TellerInsight, including new hires, role changes, and separations.
- Created standardized audit outputs and centralized automation documentation center to enhance audit readiness and facilitate knowledge transfer.
- Improved TellerInsight system stability by coordinating issue triage, tester validation, and recurring performance reviews, contributing to reduced slowness and crashes.
- Established a weekly testing cadence and structured communication channels to accelerate issue resolution and cross-team alignment.
- Supported ServiceNow process documentation and workflow alignment; translating technical automation logic into clear operational artifacts.
- Resolved over 200 application support tickets in under two months while managing automation development and project work.
IT Application Administrator II
Arizona Federal Credit Union
06.2023 - 06.2025
- Led Synapsys and Temenos upgrades, managing vendor coordination and internal stakeholder alignment.
- Developed PowerShell audit scripts, saving 6+ hours/month in manual Active Directory oversight.
- Coordinated software updates and patches, ensuring system security and operational efficiency.
- Reduced UAT error rates by 30% through proactive testing and workflow validation.
- Spearheaded vendor calls to clarify requirements, utilizing visuals and demos to enhance understanding.
- Promoted mental health awareness in IT through engaging meeting content and active participation.
IT Application Analyst
Osage Casino
03.2021 - 06.2023
- Streamlined cross-functional workflows and automated processes in gaming systems.
- Collaborated with business units to ensure system capabilities supported growth objectives.
- Developed training materials and online flipbooks, enhancing user experience and engagement.
Application Support Analyst
Casino Cash Trac
02.2020 - 03.2021
- Diagnosed application issues, reducing downtime and minimizing support escalations.
- Implemented system monitoring and A/B testing to enhance application performance.
- Collaborated with dev teams to integrate insights into targeted product enhancements.
Technical Account Manager
Aristocrat
01.2019 - 08.2019
- - Maintained satisfaction and retention across large-scale client accounts.
- Managed client relationships and ensured timely resolution of technical issues.
- Collaborated with internal teams to implement tailored software solutions, ensuring alignment with client requirements.
- - Supported gaming clients and communicated needs to engineering and design teams.
IT Site Coordinator
River Spirit Casino Resort
03.2014 - 12.2018
- Transitioned legacy platforms to modern cloud-based stacks, improving system reliability.
- Integrated cloud services (AWS/Azure), reducing downtime by 40%.
- Mentored junior techs and led critical system upgrades, enhancing documentation of infrastructure.
Education
Associate of Applied Science - Computer Science
Tulsa Community College
Tulsa, OK05-2022
Skills
- Technical Tools & Systems: Synapsys, Temenos, Oasis, Active Directory, PowerShell, Jira, ServiceNow, SharePoint, Kaseya, Bomgar, AI, Office 365 Suite
- Software deployment
- PowerShell scripting
- Audit automation
- Access validation
- Incident management
- Cross-functional collaboration
- Problem solving
- Time management
- User training
Projects
The Shadows Within – Writer, Creative Director, Strategist Created a multi-issue comic focused on healing, resilience, and urban identity., Built a following through storytelling, emotional depth, and visual design., PS Game Development – Unreal Engine 5 Designed, tested, and deployed a playable demo., [Walk-through Gaming Video](https://youtu.be-wardjhG78o), Temenos & Synapsys Upgrade – Arizona Federal Credit Union Led full UAT, issue triage, and production rollout., Konami Gaming to Oasis Conversion – River Spirit Casino Resort Supported cutover and user readiness planning across multiple shifts
Certification
- Digital Product Management – University of Virginia (Coursera)
- Agile with Jira – Atlassian University
- Google UX Design – Google/Coursera (In Progress)
- Game Design – University of Michigan (Coursera)
- Certified Systems Administrator (ServiceNow - 11/2025)
- Micro-Certification (ServiceNow - 07/2025)
- Associate System Administrator (ServiceNow - 01/2026)
Timeline
Automation Engineer / Application Administrator
Northrim Bank
06.2025 - Current
IT Application Administrator II
Arizona Federal Credit Union
06.2023 - 06.2025
IT Application Analyst
Osage Casino
03.2021 - 06.2023
Application Support Analyst
Casino Cash Trac
02.2020 - 03.2021
Technical Account Manager
Aristocrat
01.2019 - 08.2019
IT Site Coordinator
River Spirit Casino Resort
03.2014 - 12.2018
Associate of Applied Science - Computer Science
Tulsa Community College