W. Nathan Parks
Amarillo,TX
Summary
Aspiring IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Dedicated to optimizing technical operations and streamlining technological procedures for enhanced efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Custodian
Temple Baptist Church, Amarillo
09.2018 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in church facilities by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Reported damages and hazardous conditions to management for further action.
- Reported vandalism or other damage to property to supervisor.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Supervised supplies in inventory and submitted reorder requests.
Lead Pawnbroker
EZ Pawn
09.2014 - 08.2017
- Collaborated with law enforcement agencies to prevent fraudulent activities and recover stolen goods.
- Increased customer satisfaction by providing exceptional service and building rapport with regular clientele.
- Assisted clients in understanding the loan process, providing clear explanations of terms and conditions for informed decision making.
- Evaluated employee performance regularly, offering constructive feedback to support growth opportunities within the team.
- Managed inventory effectively, ensuring optimal stock levels and minimizing excess or outdated items.
- Resolved customer complaints promptly and professionally, retaining valuable business relationships.
- Appraised various types of merchandise accurately, maintaining fairness and transparency in all dealings.
- Performed store open and close procedures as part of shift responsibilities.
- Trained new team members on company policies, procedures, and best practices to ensure consistent performance standards.
- Organized store shelves to display most attractive inventory.
- Priced and resold items that remained unclaimed by owners.
- Processed new inventory to ready for stocking on sales floor.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Recorded accurate and efficient records in customer database.
- Cultivated a professional work atmosphere by enforcing established policies and upholding ethical business practices.
- Prepared all paperwork, checked identifying information and documented transactions.
Assistant Manager
Little Caesars Pizza
08.2009 - 06.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Applied Science - Computer Information Systems
Amarillo College
Amarillo, TX12.2024
Skills
- Inventory Management
- Facility Maintenance
- Equipment Inspection
- Problem-Solving
- Customer Service
- Work Prioritization
- Communication and Interpersonal Skills
- Analytical Thinking
- Effective Communication
Certification
- CompTIA A+ Certification, CompTIA - Dec. 22, 2022
- IOS Web App Development Certification, Amarillo College - May 31, 2023
Timeline
Custodian
Temple Baptist Church, Amarillo
09.2018 - Current
Lead Pawnbroker
EZ Pawn
09.2014 - 08.2017
Assistant Manager
Little Caesars Pizza
08.2009 - 06.2014
Associate of Applied Science - Computer Information Systems
Amarillo College
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