NORMA WALTMAN
Hesperia,CA
Summary
Results-driven Property Manager with 20+ years of experience in multi-site property management, overseeing portfolios of 1,000+ units. Skilled in driving operational excellence and implementing Key Performance Indicators (KPIs) to optimize performance. Proven expertise in budget forecasting, financial planning, Low-Income Housing Tax Credit (LIHTC) compliance, and risk mitigation strategies to enhance asset value and operational efficiency. Adept at driving revenue growth, optimizing team performance, and implementing policies that enhance resident satisfaction and retention. Demonstrated success in turning around underperforming properties, streamlining operational efficiencies, and leading high-performing teams. Strong background in budgeting, compliance, vendor management, and risk mitigation.
Overview
29
29
years of professional experience
Work History
Sr. Manager
Sequoia Equities
01.2024 - 01.2025
- Directed a multi-site residential portfolio, consistently exceeding financial and operational performance goals through data-driven decision-making and proactive management strategies
- Led, mentored, and developed community managers and on-site teams, driving leasing, retention, and resident satisfaction improvements
- Led budget forecasting, financial modeling, and expense control measures, consistently reducing operational costs and maximizing Net Operating Income (NOI) across the portfolio
- Designed and executed high-impact marketing strategies and leasing initiatives, achieving occupancy growth of 10%+ and enhancing market competitiveness
- Ensured full compliance with Fair Housing regulations, LIHTC requirements, HUD guidelines, and landlord-tenant laws, successfully passing multiple compliance audits with zero discrepancies
- Collaborated with maintenance teams and vendors to enhance property conditions and oversee capital improvement projects
Area Manager
Bridge Housing Corporation
01.2020 - 01.2024
- Led operations for a diverse property portfolio, directing a team of 13 professionals while improving staff efficiency and achieving a 97%+ occupancy rate
- Eliminated a 3-year backlog of vacant units, increasing occupancy from 39 vacant units to full occupancy within one year
- Developed team-building strategies to enhance performance, foster engagement, and boost morale
- Ensured compliance with federal regulations and internal policies, successfully handling recertifications and audits
- Oversaw accounts receivable, month-end reporting, and vendor relations
Community Manager
Investment Concepts
03.2019 - 12.2019
- Spearheaded operations for a class A property, optimizing leasing strategies and tenant relations, resulting in a 15% boost in resident retention
- Successfully leased 41 units in under six months and managed rehab projects for two units
- Enforced lease agreements, managed compliance, and strengthened community relations
Community Manager I
National Core
02.2018 - 02.2019
- Managed operations for a 360-unit affordable housing property, maintaining compliance with tax credit programs
- Developed and executed comprehensive budget strategies, incorporating capital expenditures (CapEx), financial forecasting, and cost reduction initiatives, resulting in increased property performance and revenue growth
- Enhanced community engagement through resident events and promotional activities
Regional Manager
Upland Housing Authority
01.1996 - 01.2006
- Managed operations for a diverse portfolio of 1000+ units overseeing maintenance programs, inspections, and resident services
- Supervised compliance with public housing regulations and resident eligibility processes
- Led staff training, performance reviews, and safety initiatives
Education
Bachelor of Science - Business Administration
University of La Verne
La Verne, CASkills
- Operations
- Staff training and development
- Strategic planning
- Staff management
- Staff supervision
- Goals and performance
- Performance management
- Operational management
- Vendor management
- Leadership development
- Team leadership
- Budget management
- Staffing oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr. Manager
Sequoia Equities
01.2024 - 01.2025
Area Manager
Bridge Housing Corporation
01.2020 - 01.2024
Community Manager
Investment Concepts
03.2019 - 12.2019
Community Manager I
National Core
02.2018 - 02.2019
Regional Manager
Upland Housing Authority
01.1996 - 01.2006
Bachelor of Science - Business Administration
University of La Verne
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