Wodau Ogionwo
Houston,TX
Summary
Dynamic professional with a proven track record at the United States Postal Service, excelling in performance management and client relationship management. Successfully recruited and trained over 60 agents at The Alliance, enhancing team capabilities and driving sales growth. Adept at financial planning and delivering exceptional customer service, ensuring client satisfaction and loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Life and Health Agent /Senior Recruiter
National Agent Alliance
Houston, Texas
01.2021 - Current
- Delivered personalized financial services to families, focusing on life insurance and retirement solutions.
- Recommended tax-free retirement options and annuities to enhance long-term financial security.
- Established strong relationships with clients to identify and address unique financial goals.
- Recruited over 60 agents, overseeing onboarding and training processes.
Sales Lead Manager
United States Postal Service, USPS
Fort Lauderdale, Florida
01.2012 - 01.2021
- Orchestrated daily operations as Sales Lead Manager, overseeing staff, schedules, and monetary reserves, resulting in streamlined processes and efficient resource utilization.
- Cultivated exceptional customer experiences by comprehensively understanding client preferences, devising tailored solutions, and consistently achieving top-tier customer service ratings across all branches.
- Mentored and trained junior staff on best practices in sales techniques and customer service.
- Managed a team of 10+ sales representatives in a fast-paced environment.
Education
ASSOCIATE OF SCIENCE - NETWORK ADMINISTRATION
Broward College
Davie, FL01.2015
Skills
- Financial planning
- Recruitment and interviewing
- Coaching and mentoring
- Inventory management
- Performance management
- Staff training and development
- Sales management
- Client relationship management
- Troubleshooting expertise
- Data analysis
- Microsoft Office proficiency
- CRM software knowledge
- Technical support
- Training and onboarding
- Customer service experience
- Consultative selling skills
- Sales expertise
- KPI tracking abilities
- Multitasking capabilities
- Analytical problem-solving
Certification
- Life and Health Insurance License
- Real Estate License
Accomplishments
- Became an Agency Manager at the National Agents Alliance Group in 2024
- Multiple Customer Service Awards at the Post Office and was featured in local Postal publication
References
References available upon request.
Timeline
Life and Health Agent /Senior Recruiter
National Agent Alliance
01.2021 - Current
Sales Lead Manager
United States Postal Service, USPS
01.2012 - 01.2021
ASSOCIATE OF SCIENCE - NETWORK ADMINISTRATION
Broward College
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