Woigline Zamy
Brooklyn,NY
Summary
Knowledgeable Case Manager experienced in coordinating care for all type of individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
18
18
years of professional experience
Work History
Program Manager
Independent Living Association Inc.
04.2023 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Direct Support Professional
Guild For Exceptional Children
08.2010 - 12.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Provided compassionate and patient-focused care to cultivate well-being.
Senior Case Manager
Star Health Center
06.2018 - 12.2020
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Navigated complex legal systems on behalf of clients, advocating for their rights and securing favorable outcomes where possible.
Patient Navigator
STAR Health Center
08.2015 - 06.2018
- Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
- Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Managed a caseload of diverse patients with various health conditions, consistently meeting performance metrics for quality and timeliness of care.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
- Served as an advocate for vulnerable populations within the healthcare system, addressing disparities in access to care and treatment outcomes.
- Educated patients on insurance and healthcare plans.
- Fostered strong relationships with local service organizations to expand available resources for patient referrals.
- Liaised with social services to provide holistic support for patients, addressing both health and social needs.
- Organized community health fairs, connecting patients with vital resources and information.
- Led patient education workshops, increasing awareness and understanding of health conditions and management strategies.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Bakery Supervisor
Immaculee Bakery
01.2007 - 08.2010
- Increased customer satisfaction by maintaining a clean and organized workspace.
- Trained new employees in bakery procedures, ensuring consistent performance standards across the team.
- Greeted customers, answered questions and provided great customer experiences.
- Reduced waste by closely monitoring inventory levels and implementing proper rotation techniques.
- Ensured adherence to food safety guidelines throughout all stages of production resulting in consistently high-quality products.
- Promoted a positive work environment through effective communication and conflict resolution strategies.
- Implemented safety protocols to reduce workplace accidents and maintain compliance with industry regulations.
Education
Bachelor of Arts - Psychology
York College of The City University of New York
Jamaica, NY05.2013
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Critical Thinking
- Interpersonal Skills
- Flexible and Adaptable
- Customer Service
- Relationship Building
- Cultural Sensitivity
- Professional writing
- Onsite customer support
Languages
French
Limited Working
Timeline
Program Manager
Independent Living Association Inc.
04.2023 - Current
Senior Case Manager
Star Health Center
06.2018 - 12.2020
Patient Navigator
STAR Health Center
08.2015 - 06.2018
Direct Support Professional
Guild For Exceptional Children
08.2010 - 12.2021
Bakery Supervisor
Immaculee Bakery
01.2007 - 08.2010
Bachelor of Arts - Psychology
York College of The City University of New York
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